FT Night Auditor

Pacific Hospitality Group • Santa Ana, CA, United States • $200k - $250k / year • 1m ago

Hotel Zessa- a Doubletree by Hilton, 201 East MacArthur Boulevard, Santa Ana, California, United States of America Req #171

Wednesday, August 28, 2024

Who We Are:

Feel valued and cared for at DoubleTree by Hilton Hotel Santa Ana-Orange County Airport. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Apply Today!

Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

Job Description

What You Will Accomplish

· Audits, balances and reports on any/all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

· Audits, balances, posts and reports on the front desk transactions to include but not limited to room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

· Audits, balances and prepares, verifies and reports on room information to provide Rooms Management with a picture of how they are performing. Prepares and inputs statistics and income journal sheets for preparation of daily reports.

· Balances and closes all bank ticket codes, daily.

· Runs night audit final after ensuring all revenues are in balance nightly.

· Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

· Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.

What You Will Bring

Audits, balances and reports on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.

Great If you have

Normally requires one to two years accounting or Guest Services experience.
Requires general knowledge of accounting and bookkeeping transactions commonly used at comparable hotels or resorts.
Requires ability to use computers programmed with accounting software to record, store and analyze information.
Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency situation.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.