Just four miles from Disneyland, we offer firework views and easy access to the Anaheim Resort Transportation (ART) shuttle to the parks. Angel Stadium, the Anaheim Convention Center, Honda Center, and Chapman University are all within 10 minutes. Enjoy our restaurants, outdoor pool, and a warm DoubleTree Chocolate Chip Cookie on arrival.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:- Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
- Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
- Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
- Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
- Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
- Resolve guest concerns with attentive service recovery
Physical Demands:
- Ability to lift, carry, push or pull 10 lbs
- Primarily standing for majority of shift
- Standing and moving about in the guest services and restaurant/bar areas throughout the shift
Qualifications:
Education:
- High school diploma or its equivalent
Experience:- Hotel experience preferred
- 1-year experience as a Guest Services Agent required
- Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
- Basic mathematical skills to prepare financial reporting
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- CPR/First Aid Certification
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
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