Field Service Representative - Auto
Location: Orange, CA
Experience Level: Mid-senior
Experience Required: 3 Years
Education Level: Associate Degree
Job Function: Engineering
Industry: Automotive
Compensation: $51,000 - $70,000
Total Position: 1
Relocation Assistance: Limited Assistance
JOB DESCRIPTION:
We are the largest and most dependable manufacturer of Heavy-Duty Transit Buses in North America, serving customers in all 50 states including cities, counties, transit districts, universities, and major private fleet operators. Our headquarters is located in Livermore, CA.
Note: Individual hired must be located in Orange County or surrounding areas.
Day to Day Responsibilities:
- Travel to customer’s location in the Greater Los Angeles region, including travel throughout the United States.
- Partner with customers to inspect new buses after delivery, and repair or make adjustments as necessary.
- Understand concerns regarding buses in service and facilitate investigation into root causes and development of resolution plans.
- Diagnose electrical and/or mechanical defects on buses and repair as needed.
- Troubleshoot supplier issues and facilitate resolution.
- Perform and document failure analysis using field reports, photos, and failed material analysis.
- Act as liaison between customer and factory for resolution of difficult product issues.
- Order and ship short parts or broken/failed parts as needed.
- Assist customers in ordering warranty or replacement parts.
- Recommend or authorize warranty repairs or policy adjustments.
- Provide driver and mechanic orientations for GILLIG buses.
- Communicate plans with customers to resolve issues with the repair process or field campaigns.
- Assist or perform accident/fire investigations, providing necessary documentation.
About You:
- Bachelor’s degree in Engineering, Business Administration, or equivalent is preferred.
- Minimum 3 years of experience in the Commercial Bus Industry.
- Ability to read blueprints and electrical schematics.
- Ability to mentor and train.
- Excellent project management skills.
- Excellent written and verbal communication skills.
- Exceptional customer service skills.
- Proven ability to use computer programs to diagnose bus systems preferred.
- Commercial Driver’s License with passenger endorsements.
- Lock Out Tag Out certification.
About the Environment:
- Ability to lift up to 35 lbs.
- Working environment in customer’s maintenance shops and/or outdoors.
- Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and have the ability to climb ladders.
- May be required to work overtime based on business needs.
- Excessive travel required; approximately 70-80%.
- Service truck, laptop, and cell phone provided.
Note: Please submit resume in PDF format.
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