If you are a self-motivated, resourceful, and confident individual, we may have the perfect position for you. We are looking for someone who is detail-oriented, innovative, and has a critical eye. This position serves as a Quality Assurance Analyst for the Technical Operation and Support Division, supporting the Tax Administration Services Bureau.
Responsibilities:
- Develop quality assurance procedures and measures.
- Serve as a division resource for quality assurance reviews regarding phone calls, outgoing correspondence, and tax returns.
- Assist in business process improvement recommendations.
- Work with area leadership to further develop training and consistent work rules for staff.
We are looking for someone with attention to detail, critical thinking, strong communication, and relationship-building skills as they are essential to contributing to team success.
The Quality Assurance Unit is comprised of motivated, resourceful, and hard-working individuals. If this sounds like the perfect position for you and you are interested in joining our team, click on the link below to learn more.
Position DescriptionTreasury Careers – Learn more about why Treasury is a Great Place to Work!
Education for Departmental Analyst 9-P11:
Possession of a bachelor's degree in any major.
Experience for Departmental Analyst 9-P11:
Note: Experience is considered professional if the job requires a bachelor's degree.
Departmental Analyst 9: No specific type or amount is required.
Departmental Analyst 10: One year of professional experience.
Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
Education and Experience for Departmental Analyst (Departmental Trainee) 9 (FOR CLASSIFIED STATE EMPLOYEES ONLY):
Education: Educational level typically acquired through completion of high school.
Experience: Four years of experience as an advanced 9-level worker in an ECP Group One classification.
OR
Three years of experience as an E9, E10, or E11-level worker in an ECP Group One classification.
OR
Two years of experience as an experienced level worker in an ECP Group One technician or paraprofessional classification.
OR
Two years of experience as a first-line supervisor in an ECP Group Three classification.
OR
One year of experience as a second-line supervisor in an ECP Group Three classification.
*Paraprofessional classifications are those requiring an associate's degree or two years of college.
Educational Substitution: College credits may be substituted on a proportional basis (one year of college education may substitute for one quarter of the required experience) for up to one half of the required experience.
Departmental Analyst 9 - P11: Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active-duty experience at or above the E-6 level in the uniformed services may be substituted for the education requirement.
Please attach a cover letter, detailed resume, and, if applicable, a copy of your official college transcript(s) to your application.
For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.
A scanned or electronic copy is acceptable, as long as it contains the elements listed above. The college/university does not have to send the transcripts directly to Treasury.
Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by the Council on Higher Education Accreditation (CHEA).
Military experience: For those applicants with military service, please provide your DD214 or other official military documentation that may help identify transferable skills and experience that may qualify in lieu of the required education.
This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload.
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.
The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: http://www.michigan.gov/documents/DepartmentalAnalyst_12505_7.pdf
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