ABOUT FNTS
As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.
Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Our Modern, Flexible Workplace:
We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. It is anticipated that an incumbent in this role will work onsite 100% of the time and will have a dedicated workspace. Work location is subject to change based on business needs.
Summary of the Job:
The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.
About This Role:
FNTS NOC Analyst
Typical shifts are usually as listed below:
7AM - 3PM, 3PM - 11PM, 11PM - 7 AM, however they may overlap as business needs change.
**** This role is not available for Sponsorship*********
Role Overview:
The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.
Key Responsibilities:
- Monitor and submit customer mainframe batch processes
- Monitor and report on customer network and/or server outages
- Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
- Monitor customer communication via email or phone, escalating where appropriate
- Participate in customer bridge calls as needed
- Monitor and assist with server patching activities
- Incident triage, correlation, and escalation
- Create and enhance operational documentation including runbooks, processes and procedures
- Identify and recommend improvements that enhance the client experience
- Participate in automation efforts leveraging advanced automation technologies
- Complete duties as assigned
The Ideal Candidate for This Role:
Required Qualifications:
- Basic knowledge in desktop, server, and network operations
- Experience acting in a supporting role in an enterprise class IT operations environment
- Demonstrated ability to provide excellent customer service experiences
- Must have excellent oral and written communication skills
- Knowledge of mainframe, tape management, and batch operations
- Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers
Preferred Qualifications:
- 1 year customer service experience in the Information Technology Industry
- 1 year operational mainframe experience
- 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
- 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
- 1 year experience in desktop, server, and or network support
Compensation:
Compensation range (base pay): $50,340.00-$83,062.00. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
Equity, Diversity, & Inclusion:
FNTS is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. We strive to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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