General Description
District Asset Protection Manager (DAPM)
Leads Asset Protection programs and training for assigned district(s) in accordance with approved Company policies and procedures, in order to drive sales, profit, and a customer service culture.
Primary Responsibilities:
Team Development
- Communicates shrinkage awareness and shrinkage reduction strategies to Store and Asset Protection teams and follows up to ensure stores are executing strategies and following Asset Protection Directives.
- Manages performance by frequently conducting talent and succession planning, holding coaching and developmental conversations with direct reports and maintains notes / observations of strengths and opportunities and consistently coaches teams to improve performance and meet goals.
- Develops engagement strategy to include retention, recognition, and teamwork. Conducts business reviews with RAPD and Asset Protection Managers.
- Provides insight for determining staffing levels based on knowledge of store and district. Plans, interviews and hires Asset Protection talent. Conducts regular store visits to observe, coach, train and assess talent, performance and metrics. Manages district budget and expenses.
- Reviews Asset Protection Training reports to ensure training is completed for each Asset Protection associate and approves AP Certifications prior to associates conducting apprehensions.
- Coaches the Asset Protection team in conducting surveillance, detaining, and interviewing suspects, and responding to incidents in a professional manner in accordance with established policy and procedure.
Shrink
- Oversees Asset Protection Programs by providing leadership and guidance to AP teams and General Managers on methods to successfully execute programs in stores.
- Reviews operational execution of the shrink program and physical security standards, Beauty & Fine Jewelry operations, operational processes that impact shrink, and compliance of company policies.
- Reviews Asset Protection metrics for unfavorable trends and ensures appropriate actions are in place to prevent losses by assessing instore actions and results to ensure there are high degrees of execution and compliance.
- Reviews Shrink Action Plans to ensure plans are impactful, actionable, and executable, and assesses plans during store visits to measure execution and provide guidance to store teams.
- Coaches associates and advises Store/District Leadership when opportunities are identified.
- Participates in annual inventory processes.
- Conducts and oversees results for Shrink Process Review (SPR) and District AP Visits.
Investigations
- Ensures timely investigation of all issues of safeness, theft and fraud impacting stores, customers, and associates.
- Oversees and at times conducts internal investigations; reviews and approves all internal case reports.
- Develops and maintains relationship with local law enforcement and community partners.
- Reviews case files, reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation to ensure that stores are maintaining records in accordance with Company policies.
Safety
- Reviews operational execution of the safety program and physical security standards.
- Ensures safety programs, committee meetings and follow up actions are executed consistently, including Haz Waste standards.
- Key leader responding to critical incidents, providing communication cascade and support for remediation efforts.
Core Competencies:
Takes Accountability:
- Holds team accountable for performance, celebrates wins and empowers individuals to take responsibility for their work and pride in their accomplishments.
Thinks Critically:
- Provides opportunities for associates to participate in decisions affecting the company.
Drives Improvement:
- Builds a diverse, high performing team, invests in their capabilities, and provides development opportunities and experiences.
Works Collaboratively:
- Creates a culture of inclusion and collaboration, actively supporting teamwork and team spirit.
What you get:
Eligible for bonus under the Management Incentive Plan.
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com.
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
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