About Us:Ed Voyles CDJR is a leader in automotive sales and service, committed to delivering exceptional experiences for our customers. We are looking for an energetic and driven Business Development Center (BDC) Representative to join our team. If you have strong communication skills, enjoy connecting with people, and are motivated to achieve results, we’d love to meet you!
Position Overview: As a BDC Representative, you will be responsible for managing inbound and outbound customer inquiries, following up with leads, and scheduling appointments for our sales and service teams. You’ll play a key role in providing outstanding customer service and building strong relationships with potential clients. This role is ideal for individuals with a strong work ethic and an eagerness to learn and grow within the dealership.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and online chat
- Make outbound calls to follow up on leads and set appointments for sales and service teams
- Engage with customers professionally, providing accurate information on dealership offerings
- Schedule and confirm customer appointments in coordination with department managers
- Track and manage all leads, updating the CRM system regularly
- Provide a positive customer experience that aligns with our dealership’s values
- Work closely with the sales and service departments to ensure seamless communication
Qualifications:
- Prior experience in customer service or sales, preferably in a call center or automotive environment
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively in a fast-paced setting
- Proficiency in CRM software and Microsoft Office Suite
- High level of professionalism, reliability, and attention to detail
- Team-oriented with a proactive, can-do attitude
What We Offer:
- Competitive hourly pay
- Comprehensive benefits package (medical, dental, vision, retirement plans)
- Opportunities for growth and career advancement within the dealership
- Paid training and ongoing professional development
- Friendly, supportive team environment
How to Apply: If you’re enthusiastic, customer-focused, and ready to excel in a supportive dealership environment, we’d love to hear from you! Apply today by submitting your resume and a brief cover letter explaining why you’re a great fit for this role.
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