Partner Advisor Manager

Qcells • Irvine, CA, United States • $200k - $250k / year • 1w ago

Description

POSITION DESCRIPTION:

This plays a crucial role in overseeing and enhancing the management of Enfin’s installer network. This role is responsible for supporting risk mitigation strategies and improving decision-making processes within accounts. It focuses on aligning merchant network interests with organizational goals and resolving installer issues efficiently. The primary aim is to bridge the gap between Operations and Risk by taking a proactive approach to pipeline management and operational processes, including net settlement and mitigating First Payment Defaults (FPDs). This role ensures that strategic decisions boost client success and organizational resilience.

This position may be remote or based out of one of our offices in Irvine, CA; San Francisco, CA; or Teaneck, NJ, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.

RESPONSIBILITIES:

Provide quality quantitative information to aid in account management decision-making
Manage the installer network through clear stratifications, setting expectations, and ensuring procedural execution
Enhance the timeliness and efficiency of resolving installer issues
Execute on net settlements, providing partners with accurate data on balances due and detailing how deductions will be applied
Strategically manage pipelines by arranging payment plans with installers in a net negative state
Engage with partners on upcoming FPDs, initiating discussions at 1-30 days post-FPD and pursuing net settlements after 45 days
Address complaints by identifying root causes and delivering actionable items based on data like inspection reports and installer-provided permits
Drive data-driven decision-making across the organization
Act as a stakeholder in internal meetings for the Operations/Risk departments
Conduct pipeline management meetings to track and address issues in partners’ progress
Perform additional duties as assigned

REQUIRED QUALIFICATIONS:

Bachelor’s degree – business management or related field with a minimum of 5+ solar industry operations experience in PPA/leases and/or loans preferred
Strong written and oral communications and the ability to influence parties to desired outcome
Ability to engage, maintain, and foster installer relationships
Ability to work cross functionally to drive process improvement and bring projects to completion
Demonstrated track record of successfully working on multiple projects and activities at one time; must possess ability to work effectively under pressure, meet strict deadlines, and complete assignments with little oversight
Excellent time management and prioritization; enjoy operating in a dynamic and fast-paced environment

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility

Standing: 20% of time
Sitting: 70% of time
Walking: 10% of time

Strength

Pulling: up to 10 Pounds
Pushing: up to 10 Pounds
Carrying: up to 10 Pounds
Lifting: up to 10 Pounds

Dexterity (F = Frequently, O = Occasionally, N = Never)

Typing: F
Handling: F
Reaching: F

Agility (F = Frequently, O = Occasionally, N = Never)

Turning: F
Twisting: F
Bending: O
Crouching: O
Balancing: N
Climbing: N
Crawling: N
Kneeling: N

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.