Purpose of Position
The Senior Analyst, Owner Insight will enable us to provide exceptional experiences via the critical management of projects related to Owner Insight that increases the visibility of Owner data to improve the overall business knowledge and landscape. The Senior Analyst of Owner Insight will report and collaborate with the Program Manager of Owner Data, leadership, and other cross-functional teams to identify solutions focused on improving daily operations within Owner Insight. The position will function as the implementation lead of Owner Insight project initiatives and technology enhancement. This will be a heavily project management focused position with high level visibility to leaders, so communication and presentation skills are highly recommended. An expanded knowledge of all NetJets business areas (globally), being able to execute with autonomy while seeking new opportunities to drive change, and leading with authenticity and respect are essential to be successful in this role.
Tasks and Responsibilities
- 25% Owner data liaison on major initiatives such as Owner Experience Map with a focus on improving our Owner data across the organization.
- 20% Lead, coordinate and execute build with IT and the business on current Owner data fields and clean-up efforts. Understands all profile sources and can work within each proficiently.
- 15% Supports vendor relationships in collaboration with Procurement. Manages necessary uploads with Data Governance.
- 10% Lead the change management communications development representing the Owner data strategy.
- 10% Perform analytical tasks such as creating automated reports in Tableau, Salesforce or other applications for business use. Maintain a company-wide dashboard with KPI's that align with NetJets strategy to hold the business accountable.
- 10% Provides awareness through department interactions to any issues that may affect the team's ability to report on profile insights.
- 5% Trains new or current Owner Insight team members on how to perform Owner profile tasks.
- 5% Understands where Owner Insight information is used and displayed to internal stakeholders. Has a deeper knowledge of the IT interfaces and capabilities. i.e. Merge Tool, Duplicates.
Education
Bachelor's in Business or Marketing
Master's in Computer Science or related field
Certifications and Licenses
Years of Experience
4-6 years of experience
Core Competencies
- Adaptability
- Collaboration
- Curiosity
- Service-Oriented
- Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
- Previous Project Management and successful execution of project experience preferred.
- Analytical with the ability to research situations to identify value add solutions for our Owners and Teams.
- Demonstrated strong oral and written communication and presentation skills.
- Excellent attention to detail to identify opportunities for improvement.
- Report Development - Create and develop reports regarding key performance indicators that align with company strategy and provide business insights for leaders and individual contributors in Owner Insight.
- Collaborative mindset with proven ability to partner cross-functionally.
- Influence skills to work with multiple teams and leadership.
- Experience in data visualization and reporting.
- Experience in PMI Project Methodology for project management.
- Ability to learn quickly and adapt to new technologies and methodologies.
- Strong Microsoft Excel preferred.
- In-depth knowledge of Owner Insight processes preferred.
- Passionate customer advocate with an innate desire to build great experiences and drive an "outside-in through the lens of the Owner" mentality.
- Ability to negotiate, influence and build credibility with internal organizations.
- Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises, when necessary.
- Expected to build strong rapport with other departments and key individuals to collaborate on solving common data connection and collection issues. Relationship building with cross-functional partners.
- Serves as a strong consultant and can positively influence change within the organization's processes and culture.
- Leads critical projects spanning across multiple functions with a strategic mindset.
- Represents the department's leadership in discussion and projects where leadership is not involved.
- Breaks down processes to understand why data is not meeting the needs of the organization and organizes to respond to the scenario.
- Demonstrates leadership within the team - professional demeanor, displays strong listening, reporting, and communication skills.
- Identifies efficiencies within the team to open-up time for additional capabilities.
- Ability to prepare and present Owner Insight Initiative ideas with limited direction.
- Ability to always put the team's mission statement and strategy first.
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