Credit Collections Associate
KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big!
As Credit Collection Associate, you will be responsible for the credit and collection of regional accounts and processing and support of liens and bond claims, as well as A/R risk management. In this role, you will be a key player in our team, exhibiting strong leadership and teamwork skills to ensure superior customer service both internally and externally. Elevate your career with us and be a driving force in our success!
Location: Lisle, IL or Moline, IL, and flexible to include surrounding areas.
JOB DUTIES
- Take a leadership role to drive, actively (directly) collect and support collection activities. Collaborate with the frontline personnel to understand the current account state, past due items, and the root cause of non-payment, and develop and follow up on agreed-upon actions to resolve.
- Provide branch level A/R support to drive A/R key performance indicators and help resolve past due accounts.
- Provide monthly reporting for accounts receivable reports and month-end reports.
- Execute collection meetings with the frontline to identify and discuss key items with actions put in place immediately to ensure payments are being received.
- Assist frontline with resolving billing disputes and ensure that actions are identified and resolved.
- Conduct account reconciliations.
- Responsible for understanding and driving third-party billing submittal and billing processes for National Accounts and developing core competency with key 3rd party systems (Service Channel, Arriba, Verisae, PayModeX, OB10 (Government), etc.).
- Develop monthly controls to ensure monthly invoicing is being submitted to 3rd party websites prior to the contractual deadline, customer notes are updated in SAP (for Branch reference) and responsible for evaluation and interaction with 3rd party collections, bankruptcy, bonding, liens, internal legal department, and external attorneys.
- Other duties as assigned.
A desired candidate will possess:
- Bachelor’s degree in business administration, accounting, finance, or economics, preferred.
- Minimum 3 to 5 years of demonstrated commercial credit and collection experience in the commercial service or construction industry. Prior experience billing and collecting preferred with experience in understanding the billing collection process, resolving disputes, account reconciliations, billing rates, and contractual terms.
What can KONE offer you?
- Health Benefits: Medical and Prescription, Dental, Vision, Telemedicine, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Employee Assistance Program (EAP).
- Income Protection Benefits: Life Insurance (Company-Paid, Supplemental), Accidental Death and Dismemberment (AD&D) Insurance (Company-Paid, Supplemental), Disability Coverage (Short-term, Long-term), Parental Leave, Critical Illness Insurance, Identity Theft Protection.
- Retirement Benefits: Savings Plan - 401(k).
- Work-Life Balance: Paid Time Off, Direct Deposit, Credit Union, Tuition Reimbursement, Commuter Transportation Benefits, Commuting Expenses, Legal Benefits, Lifestyle Benefits.
- Wellness and Family: Flu Shots, Smoke-free Environment, Family and Medical Leave, Leave to Care for a Domestic Partner.
Budgeted Salary Range: $71,000 ---- $87,000
KONE Incentive plan based on achievement of company goals.
*Beware of Recruitment Scams*
*Applicant must be currently authorized to work in the United States on a full-time basis.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
