Claims Service Representative III - Homeowners Property Coordinator
AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.
In this role you will provide service pursuant to the policy by handling homeowner claims in compliance with all regulatory and statutory requirements. Primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service best practices. Under general technical direction, works within specific limits of authority with communication and interaction with a variety of individuals, including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing. Conduct phone investigations to determine liability and damages and possibly participate in legal proceedings. Other duties and responsibilities as assigned or required.
What you’ll do:
- Adjust low to moderate complexity claims, as normally acquired through 3-5 years’ experience
- Provide legendary customer service to our insured members
- Interpret policy, identify coverage, exposure analysis, and related claims processing procedure/systems
- Assess property claims and negotiate settlement
- Knowledge of terminologies for insurance regulations/coverage
What’s in it for me?
- A career with growth potential
- Our comprehensive and employee-centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.
- The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance
What you’ll bring:
- Bachelor's (4 year) degree preferred or equivalent combination of education and experience
- Proficiency with Microsoft Office
- Strong organizational, time management and typing skills
- Strong verbal and written communication skills
- Strong interpersonal skills
- Must be able to work independently and adjust to change
The starting pay range for this position is: $36.70 - $48.93.
Additionally, for full-time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
AAA is an Equal Opportunity Employer. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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