Claims Service Representative 2 - APD MPR
Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
This position handles highly complex claims matters involving auto insurance written by the Inter-insurance Exchange in compliance with all regulatory and statutory requirements.
Primary Functions:
- Interact with AAA contracted body shops daily.
- Review and audit estimates for accuracy.
- Review and resolve member concerns related to damages and repairs.
- Employ discretion and independent judgment to ensure compliance with state and federal law; and with historical company, technical, and customer service Best Practices.
Responsibilities/Qualifications:
- Requires physical inspection of auto damage.
- Proficiency in auto damage analysis.
- Proficiency in estimating and utilizing the CCC One database.
- Full ability to type – QWERTY Keyboard.
- Familiarity with Claims Systems Platform such as Guidewire.
- Ability to reason, document and explain estimating thought process.
- Advanced customer service skills – Customer service oriented position.
- Must be able to communicate, explain policy with policyholders.
- Problem solving skills.
- Must be highly organized and able to independently plan out workday.
- 4-year degree or CCC One 3+ years’ experience.
The starting pay range for this position is: $27.48 - $36.64. Additionally, for full-time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team, and personal performance.
Remarkable Benefits:
- Health coverage for medical, dental, vision.
- 401(K) saving plan with company match AND Pension.
- Tuition assistance.
- PTO for community volunteer programs.
- Wellness program.
- Employee discounts.
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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