Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules, and promise career progression (if that’s what they want). They enjoy genuine work-life balance, and we encourage growth within and across teams.
Join us as a Space and Floor Implementation Consultant, and this is some of what you’ll be doing:
- Act as a trusted advisor to customers in a consultancy relationship during the implementation project to understand and optimize customer business processes.
- Identify business process improvement opportunities to increase sales, reduce costs, and maximize operational efficiencies using RELEX software. Understand the impact across various retail functions, including supply chain planning, demand forecasting, space and assortment, and business analytics. Discuss pros and cons of potential solutions to aid customers in decision making.
- Serve as a Subject Matter Expert for micro space management, macro floor planning, and assortment planning. Guide customers to adopt RELEX software based on industry trends and RELEX project and product best practices.
- Perform business insights and problem-solving activities at the strategic, operational, and organizational level. Perform root-cause analysis on issues to prevent issues.
- Gather business requirements from customers to build software configurations, support deployment, and train customers and end user processes and functionality.
- Configure Macro Floor Planning Tool, including fixtures, fixture hierarchy, departments, aisles, and merchandising, based on customer business requirements and specifications.
- Configure Micro Space Planning Tool, including highlights, datasheets, labels, workflows, and validations based on customer business requirements and specifications.
- Collaborate with customers to support achieving their business goals. Use established processes to capture and track identified Key Performance Indicators.
- 2 to 4 years of work experience as an implementation consultant for retail space planning software is required.
- Experience in retail space planning, retail floor planning (including AutoCAD), space optimization (micro or macro), category management, or assortment planning.
- Academic record in Category Management, Retail Management, Business Management, Supply Chain Management, Information Management, or other relevant subject expertise.
- Strong written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Capability to interact confidently with both customer leadership and end users.
- Entrepreneurial attitude with interest in growing the business.
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently.
- Ability to travel up to 25%-50%.
We consider as an advantage:
- Experience in working in grocery, CPG, FMCG retailer, or supplier.
- Excellent communication skills in English (English and Spanish considered as a Bonus).
Our US Office:
RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting, and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!
Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:
- Competitive compensation.
- The choice to work wherever and however you are most productive.
- 15 days of paid time off, 12 paid sick days, and 13 company holidays.
We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend, and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course, we offer all standard health benefits with various plans to choose from. But that’s not all.
We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.
About RELEX:
RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region.
Being part of RELEX means being heard, feeling valued, and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.
RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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