The incumbent must currently reside in Indianapolis, IN, or St. Paul, MN, in order to be considered.
Position is responsible for managing Smart Care's Collections team and Shared Services (i.e. cash applications, AR, AP), driving improvement to the overall cash position of the organization. Initially, this position is primarily responsible for improving the entire order to cash process throughout the organization, including the implementation of a new, full Credit check process across both divisions. This experienced individual will leverage all levers available to improve cash flow and mitigate risk, including improving existing and implementing new processes across the organization. This leader must influence cross-functionally with Sales, Operations, Billings, Dispatch, Customer set-up, and Customer Service to ultimately accelerate the collections process and improve the company's cash position. Once the collections cycle has improved, the position may expand to other areas to manage both cash and risk across the organization, e.g. cash management, insurance, etc. The position will report to the CFO.
Principle Accountabilities:
- Lead credit, collections, and shared services functions throughout the organization
- Launch credit check process across the organization by developing policies related to extending credit for new customers, evaluating credit lines for existing customers, and establishing credit hold procedures to maximize sales and reduce bad debt risk
- Optimize org structure departments to meet customer needs and most effectively manage working capital, cash, and risk for the organization
- Establish metrics to manage teams. Set collection goals and targets for the department related to improving cash flows and reducing receivables.
- Monitor key working capital and cash flow performance indicators (e.g. DSO, DPO, DIO, Liquidity, Cash Flow) and provide regular reports to the leadership team
- Negotiate payment agreements with customers and oversee course of action taken for overdue accounts.
- Work collaboratively cross-functionally and create regular feedback loop with operations and sales to optimize collections.
- Demonstrate a customer-focused mindset and build relationships with both internal and external customers to help grow responsible sales for the organization and deliver a world-class customer experience
- Manage outsource partner
- Develop training and onboarding program for departments
- Develop onboarding manual for new customers
- Establish a collaborative and problem-solving culture
Requirements:
- Experience managing Credit and Collections teams
- Proven track record of process improvement, including prior experience with order to cash cycle operations
- Prior cash management and/or risk management experience a plus
- 7+ years of management experience preferred
- Ability to travel as required (approx. 25-50%)
- Ability to amicably resolve issues and questions with internal/external customers
- Ability to solve and articulate complex solutions with minimal input and direction
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