Senior IT Product Manager – Risk Management & Legal Software 100% Remote – Newly Created Position Due to GrowthSUMMARYYou'll work closely with the Risk Management department, including mid-senior level management, general business users, legal staff, and finance users to elicit, document, and translate specifications on applications for the department, Company, and the Company's clients. This individual will translate the specifications into functional and technical requirements, utilizing the Software Development Lifecycle (SDLC) and Agile methodologies, working between the Custom Development and Packaged Solutions teams. This position will allow a person to further hone and maintain technology skills operating first and foremost as a business/practice IT driver in the Risk and Finance spaces.
The Risk area has a large portfolio of applications containing both custom development and Third Party vendors. You'll work to ensure application support, documentation, and project deadlines are met for the Risk applications. This position is newly created to ensure the portfolio has the support needed.
What you'll be doing- Effective at working with multiple clients on multiple projects simultaneously while providing "white glove" customer service.
- Flexible yet structured enough to effectively adjust as needed when/as business requirements and/or priorities change.
- Works closely with Senior Product Manager II, project sponsor, stakeholders, and SMEs (subject matter experts) to identify business needs and processes through creation of use cases and wireframes, as warranted. Documenting workflows and business processes current and future. Always working to understand, simplify, and improve the user experience in meeting business objectives in all endeavors.
- Risk Management Requirements Process: Gathering requirements, confirming and getting sign off on requirements, entering the requirements (user stories) into JIRA, Service/Change Management Application, and/or Microsoft Visual Studio/TFS when applicable. Creating and executing test scripts, evaluate test results, and identify and track issues using Company-approved tools, while working with respective team(s) to escalate for resolution. Working and coordinating with the business owners to ensure the UAT environment meets expectations.
- Adheres to Company IT Product Manager life cycle and associated artifacts to help ensure that project efforts are focused on the proper solution and level of functionality.
- Escalates issues to management as necessary when client expectations and functionality do not match and cannot be reconciled without additional time or cost or resources.
- May apply project management methodology on small/mid-sized efforts independent of an assigned PM.
- Document medium to large scale projects, including use cases, user stories, business and functional requirements, current and future state processes, and workflow diagrams.
- Solicits input from internal and external sources, including the ability to investigate and utilize best practices from previous experience and sound judgement.
- Highly organized with structured use of systems and data. Individual should be able to maintain and easily access supporting notes and content to help ensure the right things are done at the right time in the right way.
- Has a "whatever it takes" approach to support the goals of the team, and practices of the Company and is a team player.
- Understands multiple projects in order to integrate them into business solutions.
Skills we're seeking- 3+ years of experience with IT Product Management and/or Business Analysis
- Experience with workflow and project management software
- K2 Experience is a big plus
- Auto-Desk experience is a big plus
- Experience with Microsoft Project
Nice to have experience- Experience working within legal environments
- Intapp experience
- Risk Management and/or IT Security project experience
- Experience with Jira
- Experience with Visual Studio and/or Team Foundation Server
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