Requisition No: 840650
Agency: Management Services
Working Title: RETIREMENT ANALYST II - 72004113
State of Florida Department of Management Services
This position is located in Tallahassee
Position Overview and Responsibilities:
Quality Control:
- Provide quality control review of complex legal retired payroll documents updated in IRIS and outgoing correspondence prepared by other staff by verifying data used in accounts on IRIS.
- Ensures quality control of the payroll data transactions updated to the Retired Payroll database. This includes processing and verifying input data (inactivation and reactivation of benefit accounts, adjustments to benefit or HIS payments, recovery of overpayments and make social security number corrections).
- Train and direct professional employees in all aspects of benefit payroll processing, including tax deduction, Health Insurance Subsidy program, tax withholding, address changes, and processing legal documents.
- Monitor the training of new staff and assist with staff development.
Section Operations:
- Process accurate retirement payrolls, annual retirement cost of living adjustment, Health Insurance Subsidy (HIS) Tax Exclusion, and annual 1099R tax reporting.
- Assist the Benefits Administrator with establishing policies and procedures which control the operation of the section, identifying areas of potential improvement, evaluating the section, and making recommendations, assigning, and monitoring the workflow in the section, provides feedback to section administrator on progress of trainees.
- Research retirement topics related to benefit payments, cost of living adjustments, and required 1099R tax information.
- Identify programming needs and submit change requests. Test and implement database modifications.
- Develop, write, and update procedure and training manuals for the approval of the section administrator.
- Participate in employee selection modules and make recommendations to supervisor about work deficiencies, problem areas, and corrective actions.
- Serve as liaison between the section and other areas at the division.
Customer Service:
- Assist with the section’s phone duty and counseling as needed.
- Provide customer service that requires expert knowledge of the Florida Retirement System (FRS) and all existing systems, the Florida Statutes, rules, division policies, and any applicable Internal Revenue Service (IRS) codes that relate to retirement payroll processing, reporting annual income and tax deductions, and the HIS program.
- Counsel customers of the FRS which may include members, agencies, legal guardians, power of attorneys, insurance companies, etc.
- Compose complex correspondence, memoranda, etc. to members and agencies. Prepare complete, accurate, and grammatically correct responses to customers’ inquiries by letter or email.
Additional Duties:
- May develop and maintain templates and standard comments used in the section’s correspondence.
- May participate in workshops, seminars, and training sessions for agencies.
Knowledge, Skills, and Abilities:
- Knowledge of personal computer use (hardware and software) for various automated applications.
- Knowledge of FRS Statutes and Rules.
- Ability to understand and apply applicable rules, regulations, policies, and procedures relating to retirement and IRS programs.
- Ability to work independently. Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.
Minimum Qualifications:
Four years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. A postsecondary degree may be used as an alternative for years of experience on a year-for-year basis.
Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
For assistance, call the People First Service Center at (877) 562-7287 Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time.
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