Manager, Serve Tennis Court Booking & Smart Access
| ID | 2024-4398 |
| # of Openings | 1 |
| Category | Technology |
| Company | Name |
| Location | US-FL-Lake Nona |
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!
The Role
Manage the ongoing operations for the USTA implementation of Serve Tennis (USTA's Digital Platform/Suite of Provider Tools) with a concentration on growing and serving the USTA's Courtbooking & Smart Access modules.
Serve Tennis Platform - Court Booking/Smart Access
- Act as Subject Matter Expert for Court Booking & Smart Access modules in Serve Tennis.
- Support USTA Smart Access adoption by managing various regions of the U.S. market for things such as securing Smart lock installers, assessing provider readiness to implement Smart Access and onboarding of providers on to the Serve Tennis platform.
- Liaise with our Smart Access supplier to track smart access fabrication and delivery such that provider expectations are managed with regard to delivery, cost, maintenance, install, etc.
Serve Tennis
- Lead initiative to further develop and rollout Serve Tennis (court booking, smart court access, membership, etc).
- Prioritize development roadmap aimed at bringing providers on who need a court booking and/or Smart Access solution.
- Support testing, pilots, feedback and findings for Serve Tennis modules.
- Liaise with USTA Sections, Districts, and CTAs to ensure Serve Tennis Classic meets the needs of their court booking and smart access usage.
Additional
- Facilitate future enhancements between stakeholders and technology team.
- Liaise with USTA & section staff/committees to ensure Court Booking product meets the needs of providers.
- Work with section leadership to train section staff and providers on the Court Booking platform.
- Work directly with USTA Sales & Industry team and sections to take feedback from the field to inform product feature prioritization.
- Attend major conferences to support in the adoption of court booking and Smart Access within the serve tennis platform.
- Assist with rollout of USTA High School module of Serve Tennis as needed.
- Contribute to other USTA Technology projects as needed.
Who You Are
- Previous experience with digital product management, development, or sales.
- College degree or equivalent experience.
- Excellent computer skills.
- Excellent verbal, written and interpersonal communication skills.
- Detail oriented.
- Background in tennis or relationships within tennis industry a plus.
- This position is designated as 'hybrid/flex' and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.
- This position is considered exempt.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
- Comprehensive benefits: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job.
- Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $60,000-65,000.
This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you're interested; we'd love to learn how you can 'serve' our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
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