Minimum Requirements:
- Experience with help desk / service desk services. (4 years required)
- Experience with help desk software (e.g. ticketing systems, knowledge bases) (4 years required)
- Ability to troubleshoot technical issues in a complex system environment (e.g. password resets, network connectivity, etc.) (at least 3 years required)
- High-level knowledge of information technology systems and best practices (at least 2 years required)
- Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) (at least 2 years required)
- Experience working with SharePoint Lists (at least 2 years required)
- Strong customer service orientation, with patience and empathy for frustrated or confused users (at least 2 years required)
- Experience with call handling (at least 2 years required)
- Experience with Remedy / BMC Helix (2 years preferred)
Remote work: Mon - Fri
Location: Required to be within the state of Texas
Interviews: Conducted by phone and through Microsoft Teams
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