Job Title: Manager over Violations and ARB
Location: Orlando, FL
Job Description: The Manager over Violations and ARB (Architectural Review Board) plays an active role in achieving long-term customer satisfaction in the context of Community Association relationships. Specific responsibilities will vary with designated communities and may include but are not limited to: Inspecting properties for maintenance, landscaping, safety, and compliance issues and accurately recording findings.
Duties include but are not limited to:
- Drive through the community on a golf cart to perform property maintenance inspections.
- Notify responsible parties of code issues given in writing, by phone, in person and electronically.
- Respond to and investigate allegations of violations of codes to determine validity of complaints and the appropriate course of action to mitigate issues.
- Investigate and enforce property codes within boundaries.
- Process architectural applications for exterior modifications.
- Filing, making copies and other general office tasks on a daily and as needed basis.
- Schedule and perform systematic property maintenance inspections to maintain or achieve minimum property standards.
- Attend property committee meetings.
- Some weekend hours.
- Other duties as assigned.
Requirements:
- Florida CAM license preferred.
- Valid Driver License.
- High School Diploma or GED required; associate’s degree preferred.
- 1-3 years of directly related or closely related experience.
- Experience in Community Property Management preferred.
- Knowledge of company policies, procedures, and forms.
- Knowledge of general maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
- Knowledge of OSHA worksite and personal safety requirements.
- Knowledge of State or local governmental safety requirements.
- Knowledge of architectural plans and/or drawings at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- Flexible schedule which could include evening and weekends.
Company Description: With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
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