Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Bureau of Community Based Services, Department of Health and Human Services.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You can attach your transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. Under close supervision, determines eligibility of applicants for various programs and services in the area if social services, and assist Human Service Associates and other professionals in case management.
Examples of Essential Duties
- Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
- Explains program policies and procedures to clients.
- Assists clients and others in obtaining supportive information as required and contact other agencies to verify information.
- Assists in placing in clients into other programs.
- Regularly reviews clients’ activities with professionals in program.
- Maintains detailed records of cases and assembles these into periodic reports.
Examples of Other Duties
- Assist walk-in clients and answer telephone inquiries.
- Conduct home visits to obtain or verify information.
- Perform other related duties as required.
(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)
Required Qualifications
Graduation from an accredited college or university with an associate in arts degree in a social or behavioral science. (Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)
Knowledge, Skills, and Abilities (Entry Level)
- Basic knowledge of interviewing techniques.
- Skills in performing simple mathematical calculations such as addition, subtraction, multiplications, and division.
- Writing skills necessary to complete simple application forms and reports.
- Ability to obtain information from clients to complete information into case records.
- Ability to communicate orally.
- Ability to establish and maintain effective working relationships with others.
- Ability to understand Federal, State and local regulations, program policies and procedures, to apply them to specific clients’ situations.
- Ability to maintain detailed and accurate records and to prepare reports.
- Ability to use a computer to enter, update or retrieve information.
- Frequent significant decision- and problem-solving abilities.
- Ability to work as team member collaborating with parents and community resources.
- Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
- Ability to respond appropriately to an emergency or crisis situation.
- Frequent driving for home visits sometimes in outlying areas.
Knowledge, Skills, and Abilities (Full Performance)
- Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
- Knowledge of community services and other agency programs for referral.
- Knowledge of County and department rules, regulations, policies, and procedures relation to the performance of duties.
- Skills in obtaining information from clients and applying program requirements to determine eligibility.
- Skills in maintaining accurate records and preparing summary reports.
- Ability to assist human service professionals with case management.
- Ability to perform basic assessment of client needs for referral purposes.
- Ability to recognize clients in crisis and take appropriate action.
- Ability to maintain client confidentiality.
- Frequent significant decision- and problem-solving abilities.
- Ability to work as team member collaborating with parents and community resources.
- Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
- Ability to respond appropriately to an emergency or crisis situation.
- Frequent driving for home visits sometimes in outlying areas.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org)
Mail or deliver documents to:
ATTN: Human Services Assistant - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You can attach your transcript(s) or license(s) to your application.
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes. Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Physical and Environmental Conditions
These positions are essentially sedentary with occasional walking, lifting, or other restricted physical activity.
Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.
