Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Putting the consumer at the center of everything we do is critical to our success and executing flawlessly is expected from our members and our clients. We are seeking a Senior Business Process Analyst as part of the OptumRx data governance team. This position will support all lines of OptumRx business to help drive marketing operations quality improvements, with an emphasis on data quality assurance process and procedures.
If you are located in Eden Prairie, MN, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.
Primary Responsibilities:
- Identify improvements to the OptumRx data quality assurance process - implement enhancements to improve systematic data quality processes and governance
- Evaluate and execute quality assurance processes to ensure quality standards, procedures and methodologies are in compliance and being adhered to
- Increase communication and campaign project accuracy rates and reduce quality risks by auditing data files and associated marketing communication project material(s)
- Define, track, and deliver key quality success measures related to accuracy and timeliness of data governance reviews and associated projects
- Monitor performance and quality control plans to review and identify any issues or ways to improve data quality associated with member and provider communication projects
- Partner and consult with all internal and external cross functional teams (e.g. marketing technology & analytics, marketing project management, fulfillment, email operations, creative designers, marketing managers, and client services) to reduce errors by identifying and eliminating underlying systemic risks
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry.
- 5+ years marketing communication experience, or related field, with an emphasis in quality and procedures
- Experience with developing processes, quality standards and adherences
- Proven excellent written and verbal communications skills
- Proven ability to complete analysis and/or escalation to resolve non-standard requests and complex problems
- Demonstrates solid attention to detail and critical thinking skills
- Demonstrates solid track record of embracing continuous improvement methodologies and driving detailed solutions to completion
- Demonstrates strategic thinking by using appropriate information to diagnose problems, identify root causes, and collaborate with impacted groups to drive decisions
Preferred Qualifications:
- Healthcare experience
- PBM experience
- Workfront experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
