OPS SR CONSUMER SERVICE ANALYST - 79900756
Date: Oct 24, 2024
Requisition No: 839953
Agency: Business and Professional Regulations
Working Title: OPS SR CONSUMER SERVICE ANALYST - 79900756
This position is located within the Division of Regulation, Tallahassee Regional Office. This position is responsible for analyzing incoming complaints for alleged violations of Florida Statutes and Board Rules governing a variety of professions regulated by the Department.
The Work You Will Do:
- Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction.
- Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
- Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
- Assists with the switchboard as needed.
The Difference You Will Make:
At DBPR, you will always have an opportunity to make a difference in the daily lives of Floridians and the communities where they live and work. As an employee, you help to “make DBPR and Florida great places to do business.” To that end we will invest in you, treat our licensees as valued customers and partners, and uphold laws that protect the public and Florida’s competitive marketplace.
How You Will Grow:
DBPR employees are expected to uphold these seven core values: Accountability, Innovation, Integrity, Ownership, Responsiveness, Respect and Teamwork. In turn, we will involve you on important and often complex projects while offering you the opportunity to gain valuable experience quickly.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
- Retirement plan options, including employer contributions.
Required Knowledge, Skills, and Abilities:
- An incumbent must be able to communicate clearly and effectively both in verbal and written forms.
- Possess analytical skills necessary to identify violations of statutes and rules, and identify elements of the alleged violations.
- Must be proficient in the use of computers and other devices.
- Proficient in windows based computer software programs, i.e. Microsoft Word and Excel.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
Minimum Qualifications:
- High School Diploma or its equivalent;
- Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook;
- A valid Driver License is required.
Preferences:
- Experience in a regulatory field.
- Proficient in using OnBase and Versa Regulation.
- Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.
NOTE: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number and date of birth in order to conduct this background check.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Applicants are required to apply online through the People First system by the closing date. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
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