JOB SUMMARY:
Provides high-level, discipline-specific, technical skills needed for the successful operation and maintenance of show control equipment for assigned Entertainment venues, projects, or events, to ensure highest levels of show quality and a positive guest experience. Ensure LAN/WAN functionality and maintain network devices across park venues and shows.
Serves as Lead, with the ability to train others. Supports management in directing and coordinating activities of the technical entertainment department and employees. Works independently, and reports to a Technical Designer or above.
MAJOR RESPONSIBILITIES:
- Functions as the discipline specific lead assigned to Entertainment venues and/or events. Plans and delegates work tasks among qualified team members. Communicates performance expectations to ensure proper completion of tasks.
- Ensures LAN/WAN functionality and maintains network devices across park venues and shows including Day/Nighttime Shows and Parades. Responsible for repair, installation, and administration of network devices to include Show Control network switches, routers, and gateways as well as controllers and user interfaces. Troubleshoots network problems throughout all park venues and shows, works with third party vendors, and handles day to day administration of the Show Control network.
- Research solutions for defective components and instructional information to complete the repair process. Collects and analyzes Network Performance Data and maintains documentation of network configurations and inventory. Cleans and maintains Show Control Equipment in all Control Rooms parkwide.
- Maintains and shares job knowledge including SOPs, trains and continues development of team members. Communicates performance expectations to ensure proper completion of tasks while maintaining highest levels of show quality. Performs job duties as described in non-lead job descriptions.
- Communicates and coordinates with other disciplines and departments as needed. Communicates resource needs and work plans to Coordinators and Supervisors. Provides two-way communications between work team and supervisor.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- Technical school is preferred.
EXPERIENCE:
- 3+ years’ experience in leading large work crews in entertainment fields.
- 5+ years’ experience in the entertainment show control field.
- Proven ability to perform each essential duty satisfactorily.
- Must possess knowledge of show control theory as well as practical training and experience.
- Should have advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
- Or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
- Accountable to strictly adhere to all policies and procedures, as defined by the Entertainment Department, governing the safe operation of all technical equipment.
- Knowledge of Medialon, Q-SYS, Arduino, and Raspberry PI Programming.
- Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience.
- Certificates and factory training desired.
- Knowledge of computer networking.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. .
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios.
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