Overview
Performance Management is comprised of a team of experienced professionals responsible for PNNL’s performance management framework with expertise and thought leadership in contractor assurance, requirements and records management, quality, independent oversight, and audit services. The team prides themselves as innovative problem solvers that partner with scientists, engineers, and support professionals to enable the planning, execution, assessment, and improvement of work at PNNL. This office provides the people, processes, and tools to independently assure ourselves, the Department of Energy, and Battelle Memorial Institute that PNNL is performing as intended, appropriately managing risk, amplifying impact, and continuously improving.
About the Position
This position will support the creation, revision, and configuration control of Lab-level procedures; and will assist with the collection and organization of digital content about PNNL functions, processes, and systems. It may also include other special assignments to work with teams across the Requirements & Records Management organization. This position will be responsible for using a variety of administrative, analytical, and technical methods and unique tools to help maintain the quality and reliability of PNNL’s requirements-based processes and controls.
About You
If you love information, are comfortable with technology and change, and want to help shape the future of content management, this opportunity is right for you! If you are highly motivated, a great communicator, detail-oriented, and are dedicated to improving the reliability and delivery of digital information, we want you on our team!
About the Team
This position is part of a team that partners with content stewards and subject matter experts to capture and manage requirements-based content and deliver it to staff in a simple, easy, and meaningful way. We are a small, talented, and motivated team of professionals who are passionate about transforming complex information into easy-to-read instructions.
The position works onsite at the Richland campus at least two days a week.
Responsibilities
- Collaborate with content stewards, subject matter experts, and other staff to create, develop, manage, and deliver content about the Lab and its mission.
- Ensure that appropriate requirements, procedures, controls, and other requirements-based content information is updated and available to Laboratory staff and delivered in accordance with plain language standards.
- Maintain and follow procedures, standards, and desk guides describing content requirements, style, tone, organization, and management.
- Provide excellent customer service while helping staff find, update, or create content.
- Administer the configuration of content in various review, production, and archive environments using internal operating procedures.
- Maintain domain knowledge of content in various systems.
- Provide guidance, support, and training to staff about content management best practices.
Qualifications
Minimum Qualifications:
Preferred Qualifications:
- Bachelor’s degree that supports the specialization practiced and one year of related experience.
- Excellent customer service skills and experience troubleshooting and resolving customer issues.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
- Basic technical knowledge of HTML and web publishing.
- Basic understanding of policies, procedures, and technical work documents.
- Experience working in configuration, content, or document management.
- Experience using Microsoft Office Suite, SharePoint, Visio, Adobe Acrobat Professional (create and edit PDFs), and image file editor programs such as Photoshop.
- Hands-on experience creating and managing information in a content management system (e.g., SharePoint, Drupal, WordPress, custom developed tools).
- Great attention to detail and problem-solving skills.
- Excellent communication skills (written and spoken).
Hazardous Working Conditions/Environment
Not Applicable
Testing Designated Position
This is not a Testing Designated Position (TDP).
About PNNL
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity
Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment.
Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at careers@pnnl.gov.
Drug Free Workplace
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.
HSPD-12 PIV Credential Requirement
In accordance with Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
Mandatory Requirements
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
Rockstar Rewards
Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year.
* Research Associates excluded.
**Once eligibility requirements are met.
Click Here For Rockstar Rewards
Notice to Applicants
PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual’s relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.
As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.
Minimum Salary
USD $27.02/Hr.
Maximum Salary
USD $39.71/Hr.
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