Overview
As an Employee Relations Consultant (ERC), you will primarily be responsible for managing and responding to workplace concerns (e.g., misconduct, unfair treatment, harassment, poor performance, etc.) through comprehensive review, fact-finding, investigation, documentation, policy interpretation, and articulation. You will lead dispute resolution processes and provide performance-related coaching to foster a positive and compliant work environment. In this role, you will consult with staff and leaders on employee relations matters (e.g., expectation setting, performance improvement plans, progressive discipline, ensuring alignment with organizational goals and policies, etc.).
A key aspect of this role involves proactively addressing potential employee relations issues by leveraging data and analytics to identify trends, patterns, and risks before they escalate. You will collaborate closely with HR partners, staff and line managers, assessing key data points such as employee feedback, performance metrics, and turnover rates to make informed recommendations. This proactive approach will help anticipate organizational needs (including training), mitigate risks, and enhance the employee experience through early intervention.
Additionally, you will remain informed of legal updates and best practices, ensuring that your efforts not only resolve current issues but also drive forward-looking, solution-focused strategies that meet the evolving needs of the workforce. Your proactive mindset and data-driven insights will contribute to developing and leading initiatives that foster a healthy, dynamic, and compliant work environment.
Responsibilities
- Ability to innovate and challenge current norms to drive change in the organization.
- Coach staff and management on performance management and employee relations topics.
- Work with people of varying backgrounds and organizational levels.
- Source solutions through proactive efforts that include collaborating, partnering and leading inter-disciplinary teams to mitigate risk and enhance the employee experience.
- Communicate effectively through various mediums with the ability to produce expedited, high-quality written communications that concisely articulates information, solutions, and recommendations.
- Highly flexible and adaptable to changing structures and priorities; ability to perform at a high-level during crisis management situations, exercising strong judgment and decision-making under time constraints.
- Demonstrated ability to work with technology and ability to leverage new technology and tools to improve the employee relations function and overall employee experience.
- High personal performance standards, the desire and ability to continuously learn, and an orientation for results.
- In partnership with others on the Human Resources team, build culture, capability, capacity, and engagement through talent management solutions.
- Ability to maintain confidentiality.
Qualifications
Minimum Qualifications:
- BS/BA and 7 years of relevant experience -OR-
- MS/MA or higher and 5 years of relevant experience
Preferred Qualifications:
- Experience with using data to proactively identify and address concerns and mitigate risk.
- Professional license and/or certification may be preferred.
- Demonstrated experience working in the HR profession not exclusive to employee relations.
- Desired foundational competencies could include, expertise in anti-harassment and anti-discrimination requirements, HR policy design and implementation, compensation and salary determination, strategic initiatives and increasingly responsible HR generalist responsibilities.
- Extensive public speaking and training (i.e., design and delivery) skills.
- Experience building and launching programs that measurably impact positive engagement and ideal employee experiences.
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