Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at QuickSTAT, our Schiller Park site is looking for a new Healthcare Customer Care Specialist to join our Air Logistics team.
Your Role
As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be responsible for maintaining, developing, and enhancing customer satisfaction and loyalty by ensuring service excellence through proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues.
Your Responsibilities
- Track and trace shipments through alarm management and checkpoint verification at key milestones.
- Communicate effectively with QuickSTAT vendors (service partners and airlines/carriers) to ensure that the needs of QuickSTAT customers are being satisfied consistently.
- Work collaboratively with Customer Relationship Managers (CRMs), Customer Service, and the Commercial Business Development (BD) team to ensure maximum client satisfaction.
- Identify discrepancies and escalate issues to Management, updating clients in conjunction with Customer Service.
- Ensure all time and temperature requirements are maintained during transit.
- Share responsibility for the overview of the department mailbox to include the receipt of new bookings and internal inquiries.
- Must be able to view computer monitors both at close range and distance.
- Report to the Operational Shift Supervisor.
Your Skills and Experiences
- Bachelor's degree in Supply Chain Management and Logistics.
- 6+ years of Air Logistics experience or equivalent experience.
- 1+ years of experience in customer service.
Good Reasons to Join
At QuickSTAT, we strive daily to inspire, empower, and deliver not only to our customers but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $22 and $28. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
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