Job Summary
Responsible for the strategic development and management of new and existing initiatives that will drive customer and team member satisfaction, operational efficiency, revenue growth, and profitability for the pharmacy business. Works closely with Pharmacy Business, Analytics, IT, and Design/Research.
Job Responsibilities
- Translates the divisional goals and customer experience into a logically sequenced and optimized product roadmap for key product area.
- Develops and maintains the product and feature roadmap for assigned area. Manages prioritization among user experience, technology, and central marketing organizations.
- Proactively identifies and resolves strategic issues for assigned product area that may impair the team’s ability to meet strategic, financial, and technical goals.
- Works closely with the engineering technology team and user interface designers to define detailed key product requirements.
- Coaches, mentors, and develops a team. May be responsible for managing other members of the Product Team.
- Grows adoption and usage of the Walgreens pharmacy business. Identifies and quantifies the customer segments with strong growth potential, creating the business case and strategy for targeting.
- Implements growth strategy by coordinating cross-functional teams to deliver any necessary changes.
- Measures and analyzes the impact of existing functionality. Identifies opportunities to innovate and improve, providing additional benefits to the customer. Builds strong internal relationships with technology and development teams to drive implementation.
- Measures and analyzes the impact of existing products and services. Identifies opportunities to innovate and improve. Builds strong internal relationships with the user experience, technology, and support organizations to drive implementation of new solutions.
- Conducts business and financial analysis, including forecasting, monitoring, and reporting.
- Identifies industry best practices in pharmacy and builds partner relationships. Understands how technology advancements drive sales and increase customer satisfaction. Keeps up to speed on all new product launches in the online space.
About Walgreens Boots Alliance
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy, and retail leader with a 170-year heritage of caring for communities. WBA's purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
An Equal Opportunity Employer, including disability/veterans.
Basic Qualifications
- Bachelor’s Degree and at least 3 years of experience in consumer-facing or internal client-facing solution development, OR High School Diploma/GED and at least 6 years of experience in solution development.
- At least 3 years of experience in product management, business development, or management consulting.
- Experience working with the product development lifecycle.
- Experience developing and delivering presentations to various audience levels within an organization.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience collaborating with cross-functional teams to develop strategies that meet department goals within budget and established timelines.
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- At least 1 year of direct leadership, indirect leadership, and/or cross-functional team leadership.
Preferred Qualifications
- MBA, Master’s Degree, or other advanced degree
- Experience in pharmacy, healthcare, or retail industry
- Experience with Agile Project Management
- Experience with project management & road mapping software such as Azure & Miro
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