Schedule Full-Time 40 hours (Monday - Friday - 8:00am - 4:30pm).
The Billing Specialist is responsible for creating invoices for distribution to customers. They are responsible for overseeing the entire invoicing process and maintaining organized records to aid in reporting.
Main Duties & Responsibilities:
Create invoices and billing materials for orders packed during all shifts and send out to customers.
Correct orders that 2nd shift was unable to pack due to errors with addresses (mainly nu orders and web orders)
Invoice Credit Card orders and charge Credit Card on file
Contact Customer Service Department regarding declined Credit Cards
Ensure that all Credit Card orders are charged and ready to ship
Process CC refunds for credit memos
Qualification Requirements:
High School Diploma or equivalent
Strong communication, including writing, speaking and active listening
Great customer service skills, including interpersonal conversation, patience and empathy
Good problem-solving and critical thinking skills
In-depth knowledge of industry best practices
Basic math
Organization, time management and prioritization abilities
Effective computer skills and ability to use Google suite/Microsoft Office.
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