1WorldSync, Inc. - Senior Collection Analyst
Location: Dayton, Ohio
Description: Are you motivated and able to work on multiple tasks at once? Do you have a background in collections? Are you customer-focused and able to listen to a customer's needs and questions in order to analyze their situation to provide the best service available? Are you comfortable with making outgoing phone calls to track down company contacts and pursue open invoices? Good news! 1WorldSync is looking for a Senior Collection Analyst to join our team in Dayton, OH.
1WorldSync is the industry leader in product content management. With approximately 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Senior Collection Analyst to support our growing global team.
Responsibilities:
- Make daily collection calls
- Conduct account research and analysis
- Prepare and maintain various reports
- Maintain an accurate aging report
- Identify and execute the necessary process adjustments
- Send statements to outstanding customers
- Interact with customers to resolve outstanding issues
- Assist customers with making payment, either online or over the phone
- Interact with external business customers via outbound/inbound phone calls and email
- Analyze customer accounts and provide information on the status of their account and services
- Provide documentation to the customer regarding any upcoming or outstanding invoices
- Act as an accounts receivable expert, working with the Sales and Finance team to resolve any open invoices and ensuring that internal policies are followed
- Document and escalate issues to the appropriate sales representative, as appropriate
- Document status updates through CRM and various ticketing systems
- Update databases efficiently and accurately
- Provide mentorship to the collections team by answering questions and providing guidance
- Serve as a backup contact with our outside collection agency, Altus
- Be the primary on our larger accounts and specialized products
- Understand the different processes for our different product offerings including using different systems (e.g. Zuora)
Required Skills and Experience:
- 5+ years customer service experience with a focus in accounts receivable or collections strongly preferred
Desired Skills and Experience:
- Experience with strong customer service and analytical skills
- Attention to detail with excellent follow-up skills
- Excellent customer-facing skills and customer orientation
- Analytical ability; understanding of how to analyze data and arrive at conclusions
- Basic comprehension of 1WorldSync products/services sold
- Strong written and verbal communication skills
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Strong organizational skills
- Excellent team building skills
Benefits:
- Incredible health benefits (FSA and HSA options), with dental and vision coverage
- 401(k) plan with employer match
- Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave
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