Job Summary:
Location: Québec, Canada or remote across Canada
Division: Ticketmaster Canada
Line Manager: Manager, HR Systems
Contract Terms: 12 month contract, 37.5 hours per week
THE TEAM
The HR Shared Services team is a group of superstars that are at the core of all HR activities at Ticketmaster. It is the team that is driving the standardization and globalization of all processes, the enablement of the HR team and Ticketmaster employees, and the execution of all HR operational imperatives.
THE JOB
We have an exciting new Payroll Analyst role that focuses on the administration of payroll across our Ticketmaster employees in Canada. Reporting to the Manager, HR Systems, this individual will also partner with the central payroll team at Live Nation. More broadly, this role will be the primary lead on the HR Shared Services team that will take point on all aspects related to payroll solutions globally, including the search of potential timekeeping and payroll systems that are all aimed at standardizing our global setup – so international experience is a major plus for the ideal candidate. This role will help to drive efficiencies, as well as develop, implement, and update related policies, procedures, standards and guidelines. The ideal candidate for this opportunity is passionate about providing white-glove service and is a payroll superstar!
WHAT YOU WILL BE DOING
- Troubleshoot issues and errors with HR and managers as needed to ensure timely resolution
- Collaborate across different teams to streamline payroll processes
- Ensure data integrity, accuracy of information and reconciliation of data across systems
- Enter and process special payments (bonuses, reimbursements, awards, commissions, etc.) all into the HRIS system (Workday)
- Collate all timekeeping data, calculate overtime, statutory holiday pay, retro pay and send the data to payroll to process
- Ensure accuracy of employee wages every pay period through reconciliation of approved system entries and output
- Assist with proper RRSP deductions with special payments where applicable
- Ensure the delivery of data needed by third parties and broker every pay period
- In partnership with the Live Nation payroll team, help to process and validate the accuracy of payroll across all Ticketmaster employees through the review of pay registers
- Ensure applicable employee payroll deductions are properly calculated and deducted, including payroll tax calculations
- Validate employees are paid in accordance with all provincial regulations that apply
- Perform payroll audits on a periodic, quarterly, and annual basis, and inform the payroll team for corrections where needed
- Provide global support in other markets where payroll support is needed (ie. USA), with a focus on delivering solutions, such as time and attendance implementations, or process improvements/systems enhancements
- Provide QA support to any systems changes or upgrades
- Ability to own and complete complex and sensitive projects as needed
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- 3+ years of experience supporting and administrating Canada payroll
- Payroll Compliance Professional (PCP) designation, or similar and/or designation in progress
- Excellent (or Advanced) proficiency with Microsoft Office applications including Excel (with VLookup and pivot table skills)
- Experience using ADP WorkforceNow
- Experience in processing USA payroll and other markets outside of Canada
- Strong knowledge of Canadian payroll practices; and relevant legislation (income tax; employment standards) is required
- Strong knowledge of absence laws and regulations in Canada
YOU (BEHAVIOURAL SKILLS)
- Bilingual in English and French, written and spoken
- Strong interpersonal and customer service skills
- Expert in handling sensitive and confidential information
- Resourceful self-starter who can work independently while understanding the importance of teamwork
- Strong attention to detail, organizational, and problem-solving skills
- Ability to multi-task and shift direction easily
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
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