HVAC Specialist

Bosch Group • Londonderry, NH, United States • $200k - $250k / year • 1m ago

This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.

Job Duties & Responsibilities:

Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
Represent the business with root cause analysis in complaint resolution or technical investigation when required
Establish and maintain electronic support records of calls and emails
Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
Provide trouble shooting and applications support internally to related departments and outside sales representatives
Provide peer level support developing others in area(s) of technical expertise.
Assist the business in continual product and process improvements and reducing warranty and goodwill costs
On-site field troubleshooting as needed
Perform other duties as required

Qualifications

Basic Qualifications:

High School diploma or GED
3+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems

Preferred Qualifications:

Oil service and installations is a plus
Gas, Oil license, NATE certification, Refrigerant Service EPA certification
Experience with geothermal and Direct Digital Controls (DDC) products is a plus
Strong problem solving skills; Adaptability; Willingness to take initiative
Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
Good verbal and written communication skills
Confidentiality, Aptitude to deal with sensitive information
Knowledge to function as a member of a team

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives