Job Description:
Reimbursement Account Manager
As a Reimbursement Account Manager supporting Fidelity Health’s Clients, you will combine consultative account management skills with a growing knowledge of reimbursement account plan administration (FSA, HRA, Commuter, RMSA, LSA). You will provide administrative services and serve as the primary communication point for clients regarding their reimbursement account(s).
The Team
You will be part of the RA Service Team, working closely in a shared mailbox environment with teammates supporting our mid and emerging market. You will work as a primary contact for your dedicated clients and as a secondary contact for clients assigned to your team members, providing exceptional quality service.
The Expertise You Have
- 2-5 years’ experience of account management experience with proven ability to build and maintain client relationships.
- 2-5 years’ experience servicing corporate clients.
- Bachelor’s Degree or equivalent experience.
- Preferred experience with a broad range of healthcare and wellness benefits.
The Skills You Bring
- Account management skills including building relationships with client contacts and business partners ensuring client satisfaction and retention.
- Demonstrated success in a complex, matrix environment servicing clients.
- Preferred understanding of reimbursement account administration needs, process, and regulatory knowledge.
- Familiarity with the full range of healthcare and wellness benefits and associated recordkeeping services.
- Strong and effective interpersonal and communication skills.
- Demonstrated ability to balance account management servicing with sound business judgment.
- Effective organizational, time management, facilitation, and prioritization skills.
The Value You Deliver
- Your proactive execution of administrative processes ensures quality, accuracy, efficiency, and when necessary, appropriate root cause analysis and corrective action to ensure services are delivered with high quality.
- When necessary, your escalation and active participation in the resolution of service issues will ensure these are addressed appropriately within the organization.
- Your understanding of the objectives and initiatives related to client projects and work with the organization will ensure work is completed with high quality and efficiency.
- By bringing voice of the customer feedback to the Product Team you will help Fidelity continue to develop industry-leading solutions.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
