Who we are…what we do:
Experity provides software solutions to 5700+ urgent care clinics across the country. We create, maintain and support products to facilitate the complete on-demand healthcare experience: from finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient.
Our urgent care solutions include:
- Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
- Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
- Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
- Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
- Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
- Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses.
We’re committed to changing healthcare for the better with innovation that removes complexities, simplifies operations, and keeps patients at the center of the solutions we build and the services we provide.
Benefits – We love all our X-tras! What’s in it for you?
- Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling.
- Career Development – Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals.
- Investing in You – We invest in our team members so they can reach their financial independence – Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence.
- Team Building – We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party.
- Benefits - And of course all of our wonderful benefits:
- Medical, dental and vision
- 401K (with company matching)
- Quarterly bonuses
- Experity Synthetic Equity Program
- Paid time off and so much more!
Hybrid workforce:
This is not a fully remote role. Experity offers Team Members the opportunity to work remotely or in an office. While this position allows remote work, we require Team Members to live within a commutable distance from one of our locations to ensure you are available to come into the office as needed.
Sponsorship:
Please note that at this time Experity is not able to consider candidates who require sponsorship to work in the U.S. now or in the future (i.e. H1B and other visas).
Relocation:
Please note that Experity cannot provide reimbursement for relocation. You must reside in the city this position is posted in at the time you apply or you will not be considered.
Every team member exhibits our core values:
- Team First
- Lift Others Up
- Share Openly
- Set and Crush Goals
- Delight the Client
Job Summary:
The Product Analyst role will drive growth and innovation in Experity’s product portfolio. Serving today’s end users, while meeting the expanding needs of our growing client-base, this person will work closely with Product Managers, development/engineering, and other teams. This person serves as the SME between product and engineering to ensure the features brought to life in Experity products align to the company vision, market needs, and deliver technologies that improve the healthcare industry.
The Product Analyst will collaborate and align with their manager peers to ensure that the persona(s) and journey effectively represent the interactions and hand-offs between each step. As we grow, it may also include adding new businesses that are acquired and/or launched within the journey segment.
Responsibilities:
- Contribute to the overall product vision, strategy, and roadmap.
- Monitor product performance; identify and drive opportunities for product enhancements.
- Conduct customer-centric, data-driven product discovery, including regularly observing customer interactions (sales, install, service, support) and conducting customer interviews.
- Manage the risk in new product efforts through value, usability, feasibility, and business testing, measure, and report results.
- Contribute to the creation of and update/maintain user personas.
- Contribute to the creation of and update/maintain the journey map as the product(s) evolve.
- Work closely with product manager, users, and internal stakeholders to ensure features are the best possible market fit.
- Create and author items in the engineering tracking system in required formats (such as Gherkin) in the smallest consumable amount of work and contain clear acceptance criteria.
- Create and manage the engineering backlog, and sprint plans for your scrum team in concert with the overall product strategy.
- Maintain and ensure target process features are up to date with rollout plans including feature gates, beta customers, and rollout type.
- Ensure each release has a feature for rollout at beta and production and stories written to enable clients accordingly.
- Work closely with cross-functional teams of product managers, designers, engineers, and product quality to ensure delivery against product roadmap.
- Drive transparency to backlog detail, progress, roadblocks, etc. (across partners, Agile teams, senior leadership, etc.).
- Participate in support/Kanban standups, as needed.
- Represent your product in formal executive settings and reviews.
- Partner with the go-to-market team to prepare operations, marketing, sales, account management, and support product channels for launch.
- Lead by example and hold your team accountable to delivering outcomes that matter.
- Mentor and train more junior product owners.
- Other duties as assigned.
Education and Experience:
- BA/BS in Computer Science, Engineering, Product Design, Business or a related field or equivalent combination of education and experience.
- 5+ years of product analyst or product owner experience.
- Demonstrated experience defining and delivering a roadmap of features that improve NPS and top line revenue.
- Experience conducting and analyzing customer and product discovery efforts (e.g. interviews, usability tests).
- Experience proposing and analyzing product KPIs.
- Experience with Scrum and Scrum software tools.
- Prior experience in healthcare technology.
- Demonstrated experience driving ambiguous issues to resolution.
- Demonstrated ability to multi-task and manage priorities, including multiple products.
- Demonstrated commitment to excellence in yourself and your teams.
- Strong relationships with your past engineering & design counterparts.
- Solution-oriented, open minded and positive attitude.
- Effective problem solving and analytical skills.
Team Member Competencies:
- Understands role on the team and works to achieve goals to the best of your ability.
- Working within a team means there will be varying opinions and ideas. Active listening and thoughtfully responding to what your team member says.
- Take responsibility for your mistakes and look for solutions. Understand how your actions impact team.
- Provides assistance, information, or other support to others to build or maintain relationships.
- Maintaining a positive attitude. Tackle challenges as they come, and don’t let setbacks get you down.
- Gives honest and constructive feedback to other team members.
- When recognizing a problem, take action to solve it.
- Demonstrates and supports the organization's core values.
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