Why Texas Association of School Boards (TASB)
As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You’re likely beginning to see why we’ve been regularly named by Austin Business Journal as a Top Ten Best Places to Work!
TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year), onsite daycare, gym, fitness classes, tuition reimbursement, remote work options, flexible schedules, and more. Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!
About You
As an RMS Platform Support Analyst, you will work in a fast-paced RMS Platform Support department to collaborate with the RMS Platform Support Team to deliver excellent customer support to the RMS business users as well as participate in business-critical projects to ensure the success of the organization.
A Typical Day
- Provide ongoing Tier 2 application support and analysis for the TASB Policy and Claims SaaS Platforms (Origami and Mitchell) and related integrated applications.
- Participate in assigned projects by improving application backend architecture and workflow enhancements.
- This position operates in a structured hybrid work environment with time split between in office and remote from home.
- If you’re still reading, we’d love to meet you!
How You’ll Make An Impact
- Provide ongoing application support and analysis for the TASB Policy and Claims SaaS Platforms (Origami Risk and Mitchell) and related integrated applications.
- Responsible for providing day to day support for RMS Business Units including management of service requests, platform enhancements, and defect resolution.
- Documentation of root cause analysis, knowledge articles, system workflows and enhancements.
- Support users by becoming familiar with each of TASB RMF core business operational needs.
- Manage incidents and requests using ServiceNow.
- Cross train with other Support Analysts for TASB SaaS Platforms and other applications.
- Identify and communicate critical issues and changes made to the TASB SaaS products and applications.
- Ability to communicate technical concepts to non-technical end users.
- Work as part of the RMS Platform Support Team to resolve all Tasks/Service requests assigned in ServiceNow and other duties as assigned.
- Maintain excellent end user and business unit relationships at all levels from Executive Director to end user.
- Maintain professionalism during customer service support calls along with all verbal and written communications.
- Participate in after-hours support activities as needed.
Skills For Success
Knowledge, Technical Skills and Abilities:
- Experience working quickly to identify issues and implement critical and accurate mitigation strategies within a fast paced and dynamic work environment.
- Proven experience researching technical documentation and release notes across multiple software platforms.
- Experience working on established team directly with team lead and executive leadership.
- History of creating and maintaining detailed guidelines and referencing/maintaining examples of resolution ‘best practices’ documentation.
- Ability to interact with software vendors to update software for changes to existing applications.
- Knowledge of ServiceNow incident and request management.
- Strong software troubleshooting skills.
- Familiarity with User Access Control methodologies.
- Knowledge of testing software upgrades, patches, and vendor releases.
- Experience documenting support process workflows using a knowledge base.
- Familiarity with database administration/management concepts.
- Business Analysis skills.
- Advanced Excel skills.
Platform and System Experience Preferred:
- Insurance policy and claims system administration is strongly desired, preferably Origami Risk SaaS Platform.
- OnBase document management and platform troubleshooting/management.
- Microsoft Windows.
Education and Experience:
- Bachelor’s Degree in a computer science, business, or equivalent experience.
- 3-5 years in an IT discipline is required to apply.
The TASB Difference
- Enjoy competitive pay and rich benefit offerings.
- Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
- Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
- Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
- Work alongside transparent leaders with an open and consistent feedback approach.
- Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.
Posting Notices
- TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
- This position does not qualify for visa sponsorship.
- Any job offer is contingent upon receipt of results of a satisfactory background check.
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