Seven Falls Park Manager ($65,000-$70,000/annual salary)
Job Description
Posted Friday, June 7, 2024 at 4:00 AM
Job Title: Manager, Seven Falls
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Seven Falls team, this position will be responsible for directing and coordinating the daily operation of The Broadmoor’s Seven Falls ensuring a world-class attraction experience for patrons.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here!
What you will be doing:
- Lead and supervise a team of 20-50 employees, depending upon the season.
- Interview, select, coach and discipline the team of the Seven Falls attraction.
- Work closely with any contractors and Broadmoor Team to ensure a successful and timely opening of Seven Falls for the 2024 season.
- Be available and present at all on-site private events to assist in answering questions, coordinating logistics, set-up, break-down, and provide general support for the overall guest experience.
- Develop and lead a team of service-oriented employees and work closely with The Broadmoor’s Human Resources Department to accomplish staffing and training.
- Refine systems and daily operational procedures for the attraction to create a world-class guest experience.
- Refine daily park hours of operation for the attraction based upon the seasons, weather, holidays, etc.
- Help develop, track and attain budgeted goals for the Seven Falls attraction.
- Coordinate projects with outside contractors or The Broadmoor Maintenance Department, as needed.
- Ensure all projects are completed to specifications, on time and on budget.
- Work in close partnership with Broadmoor Outfitters, the Cog Railway, Broadmoor Retail, Guest Services, Food and Beverage, and other Resort Departments to communicate, develop and execute a seamless guest experience at the attraction.
- Manage the operational and capital budgets for Seven Falls and focus on achievement of a positive cash flow.
- Coordinate the transportation and flow of the non-Broadmoor Park attendees from the Norris-Penrose Event Center parking lot. Maintain the welcome booth and patron restrooms at this location, as well.
- Work closely with the Cog Group Sales Team to cross-sell the attraction along with the railroad.
- Work closely with the Broadmoor Sales and Marketing and COG team to brand, market, position and promote Seven Falls as a unique area attraction for guests and for the public.
- Develop cross marketing, ticket packaging and special retail items with the COG Railway team for Seven Falls.
- Develop adult and children’s programming at the attraction to add value and extend the visit of the guest experience, i.e., nature tours, children’s panning for gold, historical lectures, etc.
- Respond immediately to guest complaints and concerns in order to resolve issues.
- Work closely with Broadmoor Loss Prevention, Hotel Managers, VP/Resident Manager and COG General Manager on any guest injuries and illnesses.
- Ensure that all special guests, VIPs, members of the Press, etc., are all communicated to the team and proper advance preparations are made.
- Schedule all staff in conjunction with forecasted business and the various seasons.
- Works with appropriate Broadmoor and COG Managers to coordinate and execute special events, large groups, and buy outs.
- Be familiar with all guest safety and Emergency Procedures and train staff in those procedures.
- Willingness to work in a fast-paced, team-oriented environment.
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
- Minimum four years related management experience and/or training with two or more years in a senior level management position; or equivalent combination of education and experience.
- Valid U.S. Driver’s License preferred as this position may be driving guests, materials or other items throughout the park.
- Any employee driving a Broadmoor vehicle must be 18 years or older.
- Enthusiastic, friendly, and energetic team member who works well with others.
- Strong interpersonal communication skills.
- Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
The application deadline for this position is June 21st, 2024 to be considered. We encourage applicants to apply early for full consideration and this posting will remain open until filled.
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