Position Overview
The purpose of this position is to manage a book of accounts’ receivable balances to reduce past due balances by contacting customers (phone, email), developing solid internal and external business relationships, researching, and expeditiously correcting various issues to maximize cash collected against weekly targets.
Responsibilities Include:
- Actively and professionally collecting on past-due invoices primarily through meaningful phone contact and appropriate use of email as a means of providing supporting documentation.
- Reviews accounts receivable credit balances for processing refunds or applying to outstanding balances.
- Ability to work a high volume of customer transactions with high-level accuracy.
- Review orders on-hold due to credit limit and/or risk and advise appropriate course of action.
- Ability to multi-task and work efficiently within a team setting to resolve pricing, invoicing, and collection issues.
- Research and resolve payment discrepancies, duplicate payments, over payments, and short payments.
- Monitor and notate customer accounts in the system for delayed or non-payments, collection status, financial position, internal support requests, and customer communications.
- Research, request and obtain proof of deliveries as needed from vendors and/or internal document repositories.
- Work independently to develop and perform daily tasks to achieve desired results.
- Other duties and projects as assigned by management.
The ideal candidate will have:
- High school diploma or general education degree (GED) or equivalent combination of education and experience.
- Minimum of 3 years’ experience in Accounts Receivable in a commercial or business-to-business environment.
- Excellent customer relationship building experience with phone contact experience.
- Strong verbal and written communication skills to effectively communicate with internal and external customers.
- General experience with AS400, Oracle, SAP, or similar applications.
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