We are the Microsoft 365 Content Team, and we manage one of the largest help and learning sites in the world. Our content serves half a billion visitors a month and plays a crucial role in helping our customers succeed with Microsoft’s products and services. Our diverse global team is constantly innovating and trying new things, so a natural curiosity and willingness to learn will help you thrive in this rapidly changing discipline.
As a Content PM, you’ll be managing the content strategy, quality, and delivery for multiple products on the support.microsoft.com site. You’ll work closely with internal stakeholders and build an internal community of content contributors. You’ll define a rhythm of business to keep everyone informed and drive for results. This is a highly collaborative role requiring strong communication and leadership skills, a deep understanding of customer needs, content best practices, and analytics.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- You’ll use content analytics, customer feedback, release plans for new product capabilities, and your own knowledge of what makes a great content experience to define content strategy, priorities, and plans for your portfolios.
- You’ll contribute to customer success and business growth by ensuring content is current, relevant, and accurate. You’ll do this by using data insights to measure content impact, improving tools and processes for your content area, and aligning content with user needs.
- You’ll develop ongoing relationships with partners to drive content contributions and build a collaborative approach to content creation and maintenance.
- You’ll learn and understand the current state of content experiences in your area of expertise. You’ll also stay updated on industry and competitive trends, adjusting content strategy as needed and sharing best practices within teams.
- You’ll manage program changes, negotiate deadlines and deliverables, prioritize work, and advise management on portfolio health. You’ll also identify and mitigate risks for assigned projects.
- Partner with other teams to innovate to improve existing tools and processes, and experiment with new ways of creating customer value.
Qualifications
Required Qualifications:
- Experience in program management, digital content publishing/management, or experience in a writing or editing role
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree AND experience in program management, digital content publishing/management, or experience in a writing or editing role
- OR equivalent experience.
- Experience with digital publishing modalities (e.g., Web, social media, in-product, training, online ads).
- Familiarity with SEO, accessibility, localization, and content design principles and best practices.
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