Restoration Project Estimator
Perks:
- Online Mobile Courses
- Flexible Scheduling
- Paid Training for Career Advancement
- Opportunity to Help People in Times of Need
- Aggressive Competitive Wages
Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
With a ‘One Team’ mentality, manage the office team to perform all estimating and administrative activities. Manage all aspects of accounting and reporting. Implement and adhere to accounting guidelines and reporting requirements. Ensure all job files are properly audited and contain all required documentation. Develop and implement an annual office administration plan and budget to improve productivity. Train and coach all office personnel to efficiently perform all assigned tasks. Serve as the in-house expert on utilizing Xactimate, Dash, MICA, QuickBooks Pro, and Microsoft Office. Manage and improve customer satisfaction, including the resolution of customer complaints. Manage the efficient operation and appropriate support of all business functions. Ensure proper accounting procedures are followed. Ensure customer files contain proper documentation, and the office team is competent and effective in all administrative tasks. All customer complaints are resolved quickly to the satisfaction of the customer. A PuroClean Project Estimator takes pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets us apart from our competitors in the industry.
Responsibilities:
- Managing customer and client satisfaction and representing and improving brand operations
- Being proactive in the resolution of customer issues, concerns, and complaints
- Managing documentation related to jobs, compliance, scheduling, and delegation of responsibilities
- Maintaining employee documentation, new hire orientations, and managing invoices, petty cash, and duties related to office administration
- Continuing professional development of PuroClean specific skills and expertise: office procedures and processes
- Safety and risk management, following and maintaining guidelines for all field staff and office personnel
Qualifications:
- Focus on personal development, team building, and leadership skills is essential
- Attention to detail, aptitude for multitasking, and calm under pressure
- Ensure clear communication with the entire staff, ability to manage relationships
- Aptitude with record keeping, easily accessing information, and communicating ‘the message’
- Awareness and respect for safety, using care and caution with teammates and customers
- Strength with multitasking and handling deadlines, organizational and leadership skills
- Ability to learn quickly and be flexible with change and professional challenges
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