Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- Reaches out to delinquent clients to secure payment and determines the reason for delinquency on active or inactive loan, deposit, and credit card accounts.
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable.
- Determines the right solution for the client while staying within collections compliance guidelines.
- Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct.
- Achieves quality standards and meets key performance indicators.
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses.
Required Qualifications:
- At least 1 year of customer service experience.
- Excellent verbal and written communication skills.
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
- Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
- Proficiency in dealing with customer issues in both routine and complex environments.
- Demonstrated negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.
- Ability to navigate multiple computer systems while interacting with the customer, and to think critically and use sound judgment in decision making.
Desired Qualifications:
- College degree or commensurate work experience preferred.
- Credit Assistance and collections experience.
- Inbound/Outbound call center experience.
- Banking/financial services experience.
- Knowledge of banking operations.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Start/Training Date: Monday December 2, 2024.
Shift: 2nd shift (United States of America).
Hours Per Week: 40.
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