Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Key Responsibilities:
- Develop talent, including proactive sourcing of candidates.
- Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role:
- Break down barriers to create a more inclusive environment that supports company D&I goals.
- Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations.
- Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
- Inspect and challenge risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization.
- Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance.
- Efficiently allocate and manage resources across the organization to drive short and long-term profitability.
- Inspect and manage the health of the bench to ensure succession for the organization while supporting enterprise talent needs.
- Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage.
Required Qualifications:
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team.
- An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborate effectively to get things done, building and nurturing strong relationships.
- Display passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
- Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
- Communicate effectively and confidently, and is comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Strong critical thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Efficiently manage your time and capacity.
- Manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
- Interpret performance results, find opportunities to drive success and hold others accountable to results.
- Flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
- 1+ years management experience including hiring, coaching, and developing direct reports.
- Experience in financial services and knowledge of financial services industry, products, and solutions.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Skills:
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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