Relationship Banker
Job Locations: US-IL-Mokena
Category/Function: Retail Banking Center
Position Type: Regular Full-Time
Requisition ID: 2024-14857
Workplace Type: On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
The Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.
Key Accountabilities
- Develop and grow client and prospective client relationships:
- Consults with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
- Cross sells products and services and refers to business product partners to ensure client needs are met.
- Maintains contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)
- Achieve Sales and Service Targets:
- Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; may occasionally participate in outside sales calls.
- Maintains well-developed knowledge of all products and services and effectively applies that knowledge to understand and fulfill client needs.
- Proactively seeks coaching to develop service and sales skills; shares knowledge and best practices to enhance the team's skills and performance.
- Operations Oversight:
- Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution.
- Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions.
- Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
- Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics.
Key Competencies for Position
Culture Leadership:
- Communication - applies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s).
- Collaboration - seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives.
Execution Leadership:
- Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning.
- Problem Resolution/Decision-Making - With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action.
Client Leadership:
- Client Leadership - Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective.
Key Measures of Success/Key Deliverables
- Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, and effective resolution of servicing issues.
- Contributes to the banking center's financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.
- Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts.
Position Levels
There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience.
Qualifications and Education Requirements
- High School diploma or GED Equivalent
- Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)
- Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
Old National is proud to be an equal opportunity employer
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values: We are optimistic, collaborative, inclusive, agile, and ethical. We are Old National Bank. Join our team!
