Schedule Full-Time 40 hours (Monday - Friday - 8:00am - 4:30pm).
Summary:
The Billing Specialist is responsible for creating invoices for distribution to customers. They oversee the entire invoicing process and maintain organized records to aid in reporting.
Main Duties & Responsibilities:
- Create invoices and billing materials for orders packed during all shifts and send out to customers.
- Correct orders that 2nd shift was unable to pack due to errors with addresses (mainly nu orders and web orders).
- Invoice Credit Card orders and charge Credit Card on file.
- Contact Customer Service Department regarding declined Credit Cards.
- Ensure that all Credit Card orders are charged and ready to ship.
- Process CC refunds for credit memos.
- Make UPS or Fedex labels for International Shipments.
Qualification Requirements:
- High School Diploma or equivalent.
- Strong communication, including writing, speaking and active listening skills.
- Great customer service skills, including interpersonal conversation, patience and empathy.
- Good problem-solving and critical thinking skills.
- In-depth knowledge of industry best practices.
- Basic math skills.
- Organization, time management and prioritization abilities.
- Effective computer skills and ability to use Google Suite/Microsoft Office.
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