Lead Business Risk Complaint Generalist

Discover Financial Services • Riverwoods, IL, United States • $200k - $250k / year • 1w ago

Discover a brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future while being the reason millions of people find a brighter financial future with Discover.

Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

This role will be critical to our Discover Global Network Complaint handling program build and management. We support payment processing domestically and internationally and have a unique opportunity to help build and develop a new program.

Provide operational and risk management support related to key Payment Services Risk Management (PSRM) and Payment Services initiatives, which will change over time. Key responsibilities include identifying solutions, financial analysis and monitoring, internal and external reporting (including regulatory reporting), developing project plans, project management, and management updates. Work cross-functionally across the company on highly visible projects. Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.

Responsibilities:

Effectively engage and collaborate with business line management, subject matter experts, and external parties.
Create and modify high level and detailed project plans. Assess risks to plans and develop strategies to mitigate risk.
Execute and track projects and manage initiatives to achieve overall goals and objectives.
Evaluate the financial performance of partners by conducting in-depth analysis using multiple analytical techniques to understand performance trends.
Develop presentations to report and inform various constituencies on the status and issues associated with assigned projects.

Minimum Qualifications:At a minimum, here’s what we need from you:

Bachelor's Degree in Finance, Accounting, Business Administration and Management, Law, or a related field.
6+ years of experience as a Financial Analyst, Credit Analyst, Accountant, or in Law, Risk.
In lieu of a degree, 10+ years of experience as a Financial Analyst, Credit Analyst, Accountant, or in Law, Risk, or a related field.

Preferred Qualifications:If we had our say, we’d also look for:

Master's Degree in Finance, Accounting, Business Administration and Management, Law, or a related field.
Certified Public Accountant (CPA) Upon Hire.
CFA Upon Hire.

Application Deadline: The application window for this position is anticipated to close on Sep-24-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation: The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors such as geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD, and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contributes every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status.

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. #J-18808-Ljbffr