The Account Specialist I reports to a Supervisor in Account Services. The primary responsibility of this position is to establish and maintain a wide variety of account and product types, focusing on non-advisory and Advisory brokerage accounts. The employee will utilize various tools to efficiently and accurately establish and maintain client accounts while providing high-quality service to our advisors and their staff.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily:
- Enter new account data into AdvisorComplete for existing and transitioning firms.
- Review for completeness of new accounts entered in AdvisorComplete by the field.
- Answer questions regarding paperwork requirements and the status of new accounts and transfers.
- Contact representative's offices when paperwork is not in good order (NIGO).
- Initiate incoming transfers and direct rollovers.
- Forward outgoing transfer paperwork to the appropriate recipient (NFS, Cashiering, or Trading).
- Work with Sales Supervision to resolve paperwork issues.
- Add, remove, or update special account features (check writing, margin, periodic IRA distributions).
- Convert accounts from managed to non-managed or non-managed to managed.
- Establish Periodic Investment Plans for transitioning firms (PIP).
- Process name change & SSN corrections.
- Where needed, update address and suitability information on client accounts in AdvisorComplete and FBSI.
- Organize client files in Laserfiche so that we have complete client records.
- Update account status for terminated reps.
- Handle account closures in a timely manner.
- Educate representatives and their assistants on how to use AdvisorComplete.
- Other duties and projects as assigned by the manager.
- Commitment to culture requires a demonstration of prevention, advocacy, and integrity to empower advisor success.
Knowledge, Skills, and/or Abilities:To perform this job successfully, the individual must perform each essential duty satisfactorily. The individual should have the following skills and abilities:
- Support department efforts 24-hour processing standards (e.g., cross-train in other areas as asked by manager/supervisor).
- Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
- Employees must be able to operate office equipment, such as fax machines, copiers, and multi-line telephone systems.
- Must be detail-oriented with excellent customer service skills and the ability to multi-task.
- Must be capable of gaining industry-related knowledge and Reading, analyzing, and reconciling financial reports.
- The individual must possess strong analytical, problem solving, communication skills (verbal and written).
- May be required to work overtime as necessary due to heavier volumes (especially in December, March, and April).
- Must maintain a positive attitude.
Education and/or Experience:
- High School graduate or equivalent.
- A college degree or equivalent industry-related experience is preferred.
- Financial services industry experience required.
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