Category
Administration
Description
Job Summary
The claims auditor is responsible for providing customer service to policy holders and beneficiaries and facilitating the claims process.
Essential Functions
- Receive notification of death of policyholder
- Process domestic death benefits for life and annuity claims
- Order and review policyholder files
- Complete work sheet of policy information
- Send information about requirements and options for payment of benefits to beneficiary or appropriate persons
- Provide all required written correspondence in a timely, accurate and professional manner
- Answer requests regarding policy provisions, billing, bank drafts, interest rates, cash value, and accounting
- Request medical information when necessary
- Arrange for investigation of cause of death through individuals and agencies when appropriate
- Calculate death benefits and settlement option payments under annuities
- Calculate interest payments on death benefits where it is a state requirement
- Calculate and report any taxable gain on annuity or life insurance distributions
- Enter address and billing, and any other pertinent information changes into database
- Request checks from accounting and send to beneficiary
- Answer information calls regarding claims
- Send follow-up notices on pending claim files
- Send notification of death benefits to states when required
- Complete all forms necessary for claims processing
- Perform tax reporting of distributions under annuity policies
- Perform other duties as assigned
Position RequirementsKnowledge, Skills & Abilities- Previous insurance experience highly preferred
- Strong interpersonal skills
- Must haveadvanced computer skills in Microsoft Office.
- Required Bilingual- Spanish speaking
Education & Experience- High school diploma or equivalent
- Associate's degreestronglypreferred
Licenses & Certifications- None required
- Completion of LOMA insurance courses I and II required within firstyear of employment.
Supervision & Leadership- This position does not require supervisory responsibilities
Work Environment- This job operates in a professional office environment. This role routinely uses standard office equipment such ascomputers, phones, photocopiers, filing cabinets and fax machines.
- Regular and predictable attendance is required. Overtime may be required at peak times.
- The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of Other Duties Proviso:- The information containedin thisjobdescriptionis not intended to be an all-inclusive list of duties and responsibilities,skills and abilities, or other listed requirements.
- Managementmay, at its discretion, assign,reassign, or add additionalduties and responsibilities to this job at any time.
- Theduties and responsibilities in this job description may be subject to change at any time due to reasonableaccommodation or other reasons.
Full-Time/Part-TimeFull-Time
Compensation Range$47,000 - $52,000
PositionClaims Auditor
Exempt/Non-ExemptNon-Exempt
About the OrganizationNational Western Life provides high quality insurance products on a global basis to meet the financial security needs of well-defined market segments. We provide professional and friendly service to our policyholders and agents and are responsive to the needs of our employees, shareholders and the community.
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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