Overview
As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.
The American Heart Association has an excellent opportunity for a Sr. Reporting Manager. (Home-based work available)
In this role, you will be responsible for developing, distributing, and documenting dashboards and reports including maintaining data integrity, accuracy and relevance for decision making. Responsible for management of volunteer/customer data comprised of Association professional members, scientific committee members, journal subscribers and meeting attendees.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
Responsibilities
- Leads business processes and data management activities for Professional Membership and Science team including developing and executing standard operating procedures, data accuracy, Customer Relationship Management (CRM) database requirements and updates, contract compliance and customer service.
- Develop, maintain, and distribute requested data queries and reports. Analyze and modify queries to provide requested data and decision-making reports. Use knowledge of database to identify and develop effective reports to respond to requests.
- Identifies process improvement and automated solutions for CRM/Account Management activities. Collaborates with Business Technology to design, develop, test and implement CRM system requirements. Leads activities to reduce manual and duplicative tasks, track progress towards goals, and maximize efficiency and resources.
- Develops and implements enhancements to external customer experience with product and sales support through analysis of workflow and identification of ways to streamline operational practices.
- Acts as liaison to Business Technology and OSO staff to ensure data and business operations align with departmental policies and procedures.
- Update and maintain user guidelines, operating procedures, training guides and train the trainer documentation. May schedule and lead periodic user meetings to communicate changes in system requirements and usage.
Want to help get your resume to the top? Take a look at the experience we require:
Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Certification in database applications, or related area
- Five (5) years of experience in business or sales support administration including Customer Relationship Management technology
- Five (5) years of the following experience:
- Experience with database administration or system requirements for data management from design through testing and updates
- Comprehensive skills in MS Dynamics, MS Excel and Access, Visio, PPT
- Comprehensive skills in analytics and reporting through database queries including SQL
- Comprehensive project management skills with some application development or testing background
Preferred Qualifications:
- Five (5) years of the following experience:
- Knowledge of medical terminology and/or data related to CVD.
- Experience in working with virtual teams dependent on a CRM and analytics.
- Supervisory experience – managing direct reports.
- Relationship management, troubleshooting, and tech support.
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
- Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
- Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
- Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
- Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
Commitment to Diversity
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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EOE/Protected Veterans/Persons with Disabilities
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