Asset & Wealth Management, Marcus by Goldman Sachs, Fraud Investigations Specialist - Draper, UT
Location: Draper, Utah, United States
Asset and Wealth Management (AWM)
Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients, and leading-edge technology, data, and design.
Consumer
The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products. We use innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
As a Fraud Investigations Specialist, you will be responsible for:
- Evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures.
- Identification, development, and investigation of consumer financial services fraud.
- Analyzing data for patterns and trends and making recommendations to improve policy and procedures.
Responsibilities:
- Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tools.
- Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership.
- Determine action required based on established procedures and work with supervisor to handle more complex cases.
- Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
- Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
- Communicate professionally with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and/or documentation to support a decision on whether fraudulent activity has occurred.
- Manage significant caseload and utilize the company investigation system.
- Open and prepare cases and follow all documented procedures to ensure proper case detail is completed.
Basic Qualifications:
- Bachelor's Degree or equivalent combination of education and fraud experience.
- Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner.
- Detail-oriented and organized.
- Minimum of 2-3 years of experience in financial services or related industries with 1-2 years of direct fraud experience.
- Ability to research and make appropriate decisions regarding complex cases.
- Ability to work some rotating weekends and holidays.
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.
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