The Meetings Management Consultant (MMC T1) is responsible for providing strategic recommendations, implementations, and ongoing maintenance of client’s M&E technology platform, most frequently Cvent. There are 3 main areas of focus: Consulting & Project Management, System Maintenance & Governance, and Technology Implementations. The MMC also advises and implements business process/workflow automation, optimizes current technology uses, and recommends solutions for better technology adoption. This role interfaces directly with client’s and their stakeholders and could include troubleshooting, user training, and issue resolution. The MMCs often acts as an internal and external SME on M&E technology platforms and support sales and marketing activities.
What you will do here:
Consulting & Project Management
- Manage and maintain positive client relationships
- Nurture existing client relationships to generate new opportunities to expand the account
- Manage or oversee multiple projects effectively
- Act as strategic advisor to clients recommending solutions that align with their priorities and business needs
- Support projects for clients seeking assistance with Cvent implementations, optimization, and SMMP initiatives
- Support enhancements or innovations of new SOP’s for strategic initiatives
- Recommend automation enhancements to create process efficiencies and adoption
- Prepare and present consulting deliverables such as proposals, business cases, deployment plans, meeting agendas, labor/time reports, SWOT analyses, RACI charts, and ROI estimates, as necessary to support client and business requirements
- Coordinate meetings between client, internal, and/or technology providers
- Engineer workflow and business processes; diagramming in Visio
- Act as liaison with tech providers to keep current on new features and releases; convey information to relevant stakeholders
- Identify opportunities for new or expanded ISG service offerings (including opportunities for M&IW strategic partners)
- Self-manage through difficult situations and projects pulling in ISG resources as necessary
- Work with other teams on strategic projects as necessary
Technology Implementations
- Partner with Lead Project Manager on all aspects of the project
- Provide Cvent configuration and testing support of M&IW’s and clients’ Cvent accounts
- Consolidate and organize deliverables necessary for implementation
- Act as liaison between the client stakeholder team and Cvent
- Create and support user training or be part of ‘train the trainer’ program
- Support the development & execution of a technology roll-out communication plan
System Maintenance and Governance
- Responsible for overall system "wellness" and maintenance
- Manage process automation gatekeeping (Ex: Back-end status changes, voiding MRFs, etc.)
- User management: Add and delete users, manage user permissions and visibility, monitor user access, usage and behaviors, manage available logins/seats
- Act as company ‘Power-User’ responsible for user adoption
- Provide training & support on the way the client uses Cvent and other applicable best practices
- Respond to user inquiries requiring client-specific account and process expertise, troubleshooting, or issue escalation/resolution
- SMM related system maintenance and routine updates/edits: Meeting Request Form (MRF), Event Portal, calendars, custom fields, workflow automation (triggers, notifications, statuses, etc.)
- Sourcing (CSN), Event Management and Survey Module enterprise settings and template (Event, RFP, Survey) management/maintenance
- Enterprise reporting support: Recommend data accuracy and integrity practices (Ex: Audit and spot check data), assist in creating enterprise-level reports, and clean-up/organization of saved reports (Ex: Establishing report naming conventions, removing unused reports)
- Maintain any existing company specific platform/Cvent documentation, workflows and SOPs
- Serve as the primary point of contact with the Cvent account team on enterprise-related system usage and strategic oversight
- Manage product feedback including submitting or escalating tickets to resolve system bugs and tracking and monitoring progress towards client-specific feature requests/updates
Who you will work with:
- Reporting to the Sr Director – ISG
- Internal team members from ISG
- Internal team members from multiple departments
- External Clients and Key Stakeholders
- Vendor Partners
What you will bring:
- REQUIRED: 3-5 years of experience using Cvent, with expertise in the SMMP module of Cvent.
- Experience with different Cvent modules including CSN, Events, Budgets, including back end configurations.
- BA or BS degree (or equivalent 4-6 years of meetings industry experience)
- Technology proficient, understands the use of web-based applications and has a general understanding of database concepts (for reporting purposes)
- General understanding of meeting-related business processes
- Proficient with Microsoft productivity tools, including Visio
What we provide:
- Competitive salary
- Health, Dental, Vision and Life Insurance options
- 401K plan
- Paid holidays
- Accrued personal time off for vacation and sick leave
- Laptop, additional monitor, and mobile phone
- Global Giveback program for volunteer service
- Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee
Who we are:
M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.
M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.
GLOBAL HEADQUARTERS:
10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553
www.meetings-incentives.com
M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions
