We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) at the following locations: Downtown Milwaukee Campus and the Pewaukee Care Center.
Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career in a WEC Energy Group Care Center may be a fit for you!
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Full-Time Customer Consultant is responsible for:
- Receiving all incoming gas, electric, and steam contacts from customers.
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
- Performing special assignments as needed.
- The Care Centers operate 24/7 to ensure customers have energy-related solutions.
- Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
Tentative Start Date: 01/13/2024
Preferred Qualifications
- One year customer contact or call center experience preferred.
- Computer experience is preferred.
Testing Requirements
Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks while maintaining the quality and accuracy critical in customer service positions.
Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.
Compensation
Minimum Posting Range: $24.18
Maximum Posting Range: $30.64
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
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