Customer Consultant - Inbound - Part Time
We Energies, a subsidiary of WEC Energy Group, is seeking Part Time Customer Consultants at our Downtown Milwaukee campus and Pewaukee Care Center.
Job Summary
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career in a WEC Energy Group Care Center may be a fit for you!
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
Job Responsibilities
The Part-Time Customer Consultant is responsible for:
- Receiving all incoming gas, electric, and steam contacts from customers.
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements.
- Processing on and off orders, reconnections, trouble calls, and gas emergency calls.
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary.
- Perform special assignments as needed.
- The Care Centers operate 24/7 to ensure customers have energy-related solutions.
- We offer a competitive salary, starting at $24.18/hour.
- Flexibility is required, as you may be selected to work various shifts, which would include evenings and weekends.
- Part-time hours may vary, with a minimum of 20 hours per week, with the opportunity to work additional hours.
Tentative Start Date: 01/13/2025
Preferred Qualifications
- One year customer contact or call center experience preferred.
- Computer experience is preferred.
Testing Requirements
Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job-related tasks while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service roles.
Customer Care Center Structured Interview (CARECTR): Competencies include: Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills. Suggested Preparation: Review of the competencies and associated definitions.
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